The New DMZ

The New DMZ

The boom and bust of Korea’s AI-fuelled financial markets could be foreshadowing a wider global meltdown. The way its digital natives are dealing with their reversed fortunes could also be a leading indicator of how the rest of the world’s consumers will cope.

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Trendwatch Behind the Scenes Video 1

Trendwatch: Behind-the-Scenes Video

Behind-the-scenes-footage (BTS) chips away at the ‘us versus them’ aspect of the production and marketing funnel by inviting customers into the creative process. It can also justify the cost of a product, as it enables customers to see the craftsmanship and premium materials that go into making it. Whether the final product is a physical dress or a photo shoot, BTS is helping brands craft intentional narratives.

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Brandy Melville Is a Gen Z Outlier

Brandy Melville Is a Gen Z Outlier

For many retailers, removing fitting rooms would risk customer frustration and dissatisfaction. However, Brandy Melville has never operated like most retailers. Detached and apathetic customer service is intrinsic to the brand. Oddly, its success suggests that shoppers are willing to tolerate inconveniences and blatant disregard as a trade-off to be part of an inner circle. Abusing customers to earn loyalty is a unique approach.

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