Articles on
Operations
There’s a $1 Trillion Opportunity You Don’t Know About
Phil Lempert
May 5, 2026
Food rescue is the most underfunded climate and hunger solution on the planet. Grocers are finally waking up — but it's going to take a ...
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How to Fight the $850 Billion Retail Returns Avalanche
Pam Danziger
April 23, 2026
Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping and reverse their regret with ...
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QVC: The Robin Report Retail Miss of the Week, 04.11. 26
Warren Shoulberg
April 11, 2026
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It was interactive before interactive was ...
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12 Emerging Rules and Predictions for Retail
Rich Honiball
April 1, 2026
We have spent the last decade obsessed with the "how" of commerce. We chased the frictionless transaction, lightning-fast delivery, and the algorithmic precision of the ...
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Lowe’s: The Robin Report Retail Hit of the Week, 03. 28. 2026
Warren Shoulberg
March 28, 2026
With the home improvement sector continuing in the doldrums as the housing market remains dismal, give Lowe's a big Hit for coming up with a ...
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Shokay and the Yak: Farm-to-Fashion
Pam Danziger
March 16, 2026
By investing in a regenerative farm-to-fashion supply chain, brands elevate their value proposition in ways that are both socially and environmentally responsible. Loyal consumers buy ...
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A Store Is a Strategic Engine
Chris Niesen
March 9, 2026
Operationally rigorous retail is harder to replicate than it appears. It requires clear strategic priorities, disciplined assortment planning, and investment in format evolution. It demands ...
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Warby Parker: The Robin Report Retail Hit of the Week, 3.7. 2026
Warren Shoulberg
March 7, 2026
Every company that came along after them said they were the "Warby Parker of...whatever" and virtually every one of them failed, collapsed or morphed into ...
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