Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping and reverse their regret with free returns. However, preventing returns fraud still requires better management. The ultimate challenge is for retailers to excel at prevention and use returns as a strategy to build customer loyalty.
How to Fight the $850 Billion Retail Returns Avalanche Read More »
By investing in a regenerative farm-to-fashion supply chain, brands elevate their value proposition in ways that are both socially and environmentally responsible. Loyal consumers buy what a brand makes as well as the story, values and meaning that stand behind it. The farm-to-fashion movement builds a more resilient, sustainable business model, as well as a more sustainable planet and more prosperous people living on it.
Shokay and the Yak: Farm-to-Fashion Read More »
Join Shelley and Romain Fouache, CEO of Akeneo, as they discuss why eBay’s acquisition of Depop for $1.2 billion strengthens its core business and marks a structural inflection point.
A Data Expert Uncovers the Power of Re-Commerce Read More »
Retail, which has always been a canary in the coal mine with regard to the behavior of our overall economy, will now be under even more significant pressure this year. Retail does, after all, make up some 70 percent of the U.S. economy. The guarded prognosis, widely held by many, if not most, industry leaders, becomes even more problematic with a war underway in Iran. If this conflict becomes a “forever war,” inflation could become explosive.
Retailing During Wartime Read More »
Retail is in a moment of transition. It is missing something fundamental: a systems thinking approach to making decisions with the operational infrastructure to support them. Asynchronous decision-making is not only a hidden cost, but it can also overwhelm a store masquerading as. Fulfillment center.
A Store Is Not a Fulfillment Center Read More »
Join Shelley and Jason Brenner, Senior Vice President Digital Portfolio at FedEx as they delve into the fascinating world of returns logistics and how the process has evolved. Jason says consumer familiarity with ‘no box, no label’ returns jumped from 37 percent to 48 percent in just one year.
How AI Propels FedEx Customer UX Read More »
What is unquestionable is the deep ambition of Asian retailers to create a significant physical footprint in the U.S. and Europe, bolstered by their breakneck expansion rates to date, proving that they can do it just because they’ve done it.
The Chinese Are Coming Read More »
Will 2026 see a continuation of the volatile tariff swings of 2025 and will the U.S. stop importing from. China? And the answer is: It is unlikely that tariffs will stabilize into something more predictable—not free trade, but a stable managed relationship where some doors close while others remain strategically open, especially when it comes to a pragmatic relationship with China.
Why We Can’t Quit China Read More »
2025 may go down as the year retail lost the plot — and tried to rewrite it at the same time. At a recent Robin Report roundtable, four veteran retail experts — Mark Cohen, Warren Shoulberg, Phil Lempert, and Jasmine Glasheen
Retail in 2025: Tariffs, Tumult, and the Search for Sanity Read More »
Join Shelley and Evan Gold of Planalytics as they discuss the fact that the weather is more volatile now than it ever has been before with extreme weather events occurring in the U.S. every three weeks. Evan explains that retailers need to proactively plan with demand forecast accuracy that can increase overall profitability up to 30 percent.
Never Underestimate the Power of Weather Read More »
