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Experience

A Store Is Not a Strategy

How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a ...
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Why Your Grocery Store Wants You to Be Lonely

Walk into any modern supermarket and you'll see the opportunism loneliness offers. In-store cafés with community seating. Cooking classes. Wine tastings. Sushi bars. Oyster bars. ...
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A Look at Retail Through a New Lens

The main floor of Bloomingdale’s New York locations offers a dazzling experience for shoppers intoxicated by jewelry, cosmetics, and checkerboard floors. In fact, you could ...
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Shein Gets Bookish with New Alibris Collab

The Shein-Alibris partnership points to a greater retail trend: product assortments as a branding move. As consumers navigate economic uncertainty, there’s a strong chance that ...
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Creeping Out Customers Is the New Normal

Generation Z seeks out unpolished emotional experiences from brands, but the same subversive societal critiques that pique next gen’s interest may alienate traditional consumers.
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Will Luxury Bow to Masstige?

In Chicago, shoppers can pick up an affordable logo-emblazoned polo shirt at a Ralph Lauren store, enjoy a $6 latte at Ralph’s Coffee, and have ...
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What’s Selling Right Now on TikTok

The winning TikTok strategy? Consumers gravitate toward products that deliver convenience, comfort, and clear value, amplified by creators who show how to use them.
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Urban Outfitters’ New Store Design Is Far from the Mark

Urban Outfitters is launching a new store experience—one they insist is driven by “customer insight and market preferences.” Walk in and the whole thing feels ...
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