Articles on
Experience
A New Formula for Luxury Marketing
Kate Newlin
February 12, 2026
The uber luxury market is the only one poised for genuine, sustainable, profitable growth. It’s time to forget about the ‘aspirational’ consumer, lusting after high-end, ...
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Is Netflix House the Next Big Retail Thing?
Warren Shoulberg
February 9, 2026
It doesn’t get any more experiential than Netflix’s store format, which takes participatory adventures, hospitality and the ubiquitous gift shop to levels unmatched by anything ...
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Costco: The Robin Report Retail Miss of the Week, 1.31.2026
Warren Shoulberg
January 31, 2026
A proposed class action lawsuit has reportedly been filed in San Diego claiming that Costco's labeling on its famed $4.99 rotisserie chicken contains "No preservatives, ...
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Creeping Out Customers Is the New Normal
Jasmine Glasheen
January 27, 2026
The creep-out trend is driven by a greater aesthetic shift away from the pursuit of perfection, which smacks of AI’s veneer. Next gens are moving ...
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The State of Gen Z in 2026: The Checked-Out Generation
Jasmine Glasheen
January 21, 2026
Gen Z is a politically bifurcated demographic of stressed-out, risk-averse consumers facing career stagnation and uncertainty in 2026. It’s hard to sell the American Dream ...
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A Store Is Not a Strategy
Chris Niesen
January 19, 2026
How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a ...
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Why Your Grocery Store Wants You to Be Lonely
Phil Lempert
December 30, 2025
Walk into any modern supermarket and you'll see the opportunism loneliness offers. In-store cafés with community seating. Cooking classes. Wine tastings. Sushi bars. Oyster bars. ...
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A Look at Retail Through a New Lens
Julie Lasky
December 23, 2025
The main floor of Bloomingdale’s New York locations offers a dazzling experience for shoppers intoxicated by jewelry, cosmetics, and checkerboard floors. In fact, you could ...
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