The display greeting you at the doorway is a huge geode of crystal amethyst; the asking price is $2000. Behind it is a mannequin wearing an American Museum of Natural History T-shirt. Even for a museum store, the amethyst was […]
The Reinvention of Curation Read More »
It’s hard to say which is a bigger topic in the daily news: inflation or the blistering weather. One thing for sure is they both seem inescapable, with inflation now having an effect on consumer spending. Heading into Back-to-School and
Attracting Consumers in Spite of Inflation Read More »
I coined the phrase, “positioning drift” to define the collapse of A&F about eight years ago, following about 25 years of incredible growth under the leadership of CEO Michael Jeffries. “As Michael Jeffries heads into the sunset, he will be
Victoria’s Secret: Is a Turnaround Possible? Read More »
The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type
Claims Abuse and Fraud: Bigger than Chargebacks? Read More »
Amazon’s Anguish The “defining” pure-play ecommerce behemoth Amazon flourished over its first two decades, despite lacking storefronts and retail real estate. But that was then. The tailwinds that recently propelled Amazon through the pandemic have become headwinds with the cooling
Amazon and the Big Boxes Read More »
Don’t believe everything you read about the home furnishings business having fallen off the cliff and can’t climb back up. Plenty of big retailing companies believe otherwise…and they’re putting their money where their mouth is. Such as At Home, HomeGoods
More is More for Expanding Home Stores Read More »
What does it take to create revolution? The answer, in part, is the willingness to buck against societal norms in ways that put one’s own comfort at risk. The generations that came before Gen Z weren’t willing to do this,
Will Gen Z’s Mental Health Challenges Bring About Societal Change? Read More »
Should you evaluate the performance and efficacy of a physical retail store the same way you evaluate an ecommerce store or a mobile game? The short answer is not exactly – but the gaps are not that big. By applying
(Stop) Measuring Sales Per-Square-Foot in an Omnichannel World Read More »
Some things never change; I’ve been in the retail business for over 40 years and worker dissension is nothing new. But who’s making all the noise has. Unions are back; organizing is in. Jaz Brisack organized a Starbucks in Buffalo;
Is Our Corporate Culture Failing? Read More »
Location, location, location. How many times have we heard this when measuring the intrinsic value for a property? In shopping malls, location is everything for any store focused on attracting the maximum number of shoppers. If a store is sited
The More Customers Walk Your Store, the More Your Space Is Worth Read More »
