For gift givers, convenience and flexibility are the two key benefits of gift cards, driving their adoption among people, companies, and marketers the world over. Not so much for the recipient. As efficient and utilitarian as these cards are, they are […]
Gifting With a Purpose Read More »
Remember the old days – actually just a few years ago – when you went to rent an apartment and you usually spoke to a landlord or, in a city, even the super (technically a superintendent) and it was pretty
The New Reality of Renting Where You Live Read More »
Off-price retail leader TJX faced a big test after the Covid-19 pandemic swept the globe in 2020. Like other discretionary retailers, it was forced to close its stores for weeks (or months, in some jurisdictions). Meanwhile, mass merchants like Target
Even When It Loses, TJX Always Wins Read More »
I offer you a cautionary tale. Let us take a moment in the waning days of yet another summer we cannot bear to admit is about to end and consider the waning days of another vanishing season. This time, a
What If We Reimagined Retail? Read More »
Shein (pronounced shee-in), the China based sizzling hot, (or should I say way cool), fast-fashion brand is transcending Zara, who created the model a couple decades ago. According to Statista, Zara is still ranked first in number of stores worldwide,
New Chinese Proverb: Make Low Fast, Sell High Faster Read More »
Striking the right balance between asking workers to return to the office and providing opportunities for work-at-home has become a challenge for corporate retail executives. So far, workers have been in a position of power to make demands around schedules,
The New Rules of Work Read More »
Like everything else in retail, the role of the Chief Information Officer has transformed over the years. What was once a focus on managing information technology and systems has evolved into an active cross-functional management and leadership role that touches
A Playbook for the Modern CIO Read More »
Float with me here for a minute. If I had to go out to dinner with any brand, I think I’d choose Mercedes Benz. First of all, I love Mercedes vehicles; I have owned several over the years and they
The Risks and Rewards of Taking a Stand Read More »
Earlier this year, Pete Nordstrom, president and chief brand officer of the retailer that bears his family name, launched Nordy Pod, a podcast or as he said, he added a new title to his resume. During the hour-long presentation, he
Pete Nordstrom Is a True Innovator and Storyteller Read More »
It may seem like only yesterday that you heard kids singing, “No more pencils, no more books…” but here we are again deep into the 2022 Back-to-School season for retailers who supply all the stuff students need (and maybe don’t
Is 2022 Back-to-School Back to Normal? Read More »
