Own the intellectual property, license the name, collect the fees, and let the operational partner take the capital risk. As retailers search for new profitable models, it turns out that the most valuable thing in retail is not the store but the story. Here is ABG’s.
Retail According to Authentic Brands Read More »
Gen Z has the power today to make or break a brand. Loss of core values and virality, like in Glossier’s case, kills cultural relevance. Once a brand falls out of everyday conversation, especially in Gen Z’s social media landscape, it’s incredibly difficult to recover.
Glossier’s Future Doesn’t Look Good Read More »
As an expert in founder-led companies, one of Carla Vernón’s contributions at The Honest Company is to protect Jessica Alba’s vision and bring the company into a new chapter where she has grown gross margins by a thousand basis points since she took the reins. How did she do it?
Lead Like Her: Carla Vernón’s Authentic Leadership Approach Read More »
While many young consumers tend to be “loyal–ish” rather than fully brand loyal, there are still a few brands that have them hooked. Find out how you can reach next gens through the brands they love.
The Top 10 Brands Gen Z and Millennials Are Loyal To Read More »
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It was interactive before interactive was even a thing. Now, nearly 50 years later, TV shopping is no longer a thing and with the news that QVC has missed its financial filing deadline yet again and will most likely end up in chapter 11, it may not be around…as we know it.
QVC: The Robin Report Retail Miss of the Week, 04.11. 26 Read More »
Join Shelley with Liza Amlani, Founder of Retail Strategy Group and Ali Furman, PwC’s Consumer Markets Industry Leader as they challenge retailers to confront how to serve customers when body sizes change faster than the systems built to serve them.
GLP-1 Is a Disruption Retailers Aren’t Ready For Read More »
Research on human-computer interaction has consistently found that people respond positively to interfaces that feel conversational and warm, while younger shoppers are especially comfortable chatting with bots. As a result, human-like AI agents with a name and personality tend to generate higher customer engagement, satisfaction and trust. What happens when they go rogue?
Woolworths’ Chatbot Went Rogue Read More »
Foresight is a critical tool right now. Our assumption is that a future, serious economic shock sits firmly within the zone of plausibility. Should an employment collapse materialize, the organizations that will thrive in the 2030s are those that lean into the new economic reality, rather than those waiting for a return to a normal that will never materialize.
Retail in 2028: A Foresight Report Read More »
As a “geriatric” millennial now pushing 40, my generation has been pathologized by analysts since we got our first cellphones in our early teens. Millennials have survived more economic turmoil while coming of age than any demographic since the Silent Generation. But we are the biggest spenders in many retail categories, including luxury.
Millennials Just Turned 40 Read More »
The grocery industry has spent three years watching Kroger struggle through a failed merger, a leadership crisis, a botched automation strategy, and the slow erosion of its competitive position relative to Walmart. What grocery is watching now is something different: a company that has made a clear-eyed bet that the best way to compete with Walmart is to hire the person who knows Walmart best.
Kroger vs. Walmart: The War Grocery Didn’t Anticipate Read More »
