When Whitney Frances Falk started ZZ Driggs in 2015, she not only invented a memorable name for the company, but she also invented an entirely new business model that really didn’t exist before in the home furnishings retail business. Equal […]
ZZ Driggs: Furniture Where and When You Want It Read More »
What’s in a nickname? Nearly everyone has one or knows someone who does. Some are a shorthand version of a longer name. Others are more descriptive, but whatever form they take, nicknames are affectionately used by close friends and family.
Bloomie’s Breathes New Life into Tired, Predictable Retail Read More »
When Primark, the next-gen’s fast-fashion retailer of choice, opened its first U.S. store in Boston’s Downtown Crossing in October of 2015, I said, “Primark’s value proposition sets the pricing bar so low that it will be almost impossible for competitors
Primark’s Now Questionable Value Proposition Read More »
With growing consumer dependence on sites like Amazon, Uber and Airbnb, we are squarely in a platform economy. This means that a significant amount of buying and selling today takes place via an online platform or technology framework. Savvy retailers
Marketplaces Make Money Read More »
We live in a commercial culture increasingly transforming itself into an endless series of stories. Disneyland/World. Universal. Woof Meow. Harry Potter World. Those are the real-world entertainment stories. And then there’s the virtual: Roblox, Minecraft, Mortal Kombat. And the social:
The Power of Story Read More »
The Holy Grail for any brand or retailer is customer loyalty. In the Arthurian legend, search for the mythical grail promises its finder divinity – even immortality. Customer loyalty as retail grail is magic for a company. It extends the
Using Unbiased Metrics to Measure Loyalty Read More »
To the terror of millennials everywhere, Gen Z has officially canceled the skinny jean. Denim’s wider silhouette is only eclipsed by the flamboyant nature of today’s styles. The post-pandemic consumer mindset is defined by post-traumatic growth, or “the positive psychological
The Shape of Things to Come Read More »
It isn’t only Belinda, the beleaguered spa manager in HBO’s smash summer hit The White Lotus, who’s finding it exceedingly challenging to cater to the whims of stressed-out guests right now. According to findings of the 2021 ISPA U.S. Spa
A Disconnect with Americans’ Fascination with Wellbeing Read More »
The toy market is once again – sorry, folks – in play. With recent moves by Target and Macy’s ahead of the critical fourth quarter surge in holiday-driven business, the toy and playthings category is shaping up to be as
Macy’s, Target Add Yet Another Chapter to the Ongoing Toy Story Read More »
Triggered by Walmart’s recent announcement that they are launching a delivery service called Walmart GoLocal (that can be shared with any, and all other retailers, including competitors), I suddenly realized that we are witnessing a breakout moment that will forever
Two Things Changing Retail Forever Read More »
