Articles on
Experience
Creeping Out Customers Is the New Normal
Jasmine Glasheen
January 27, 2026
The creep-out trend is driven by a greater aesthetic shift away from the pursuit of perfection, which smacks of AI’s veneer. Next gens are moving ...
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The State of Gen Z in 2026: The Checked-Out Generation
Jasmine Glasheen
January 21, 2026
Gen Z is a politically bifurcated demographic of stressed-out, risk-averse consumers facing career stagnation and uncertainty in 2026. It’s hard to sell the American Dream ...
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A Store Is Not a Strategy
Chris Niesen
January 19, 2026
How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a ...
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Why Your Grocery Store Wants You to Be Lonely
Phil Lempert
December 30, 2025
Walk into any modern supermarket and you'll see the opportunism loneliness offers. In-store cafés with community seating. Cooking classes. Wine tastings. Sushi bars. Oyster bars. ...
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A Look at Retail Through a New Lens
Julie Lasky
December 23, 2025
The main floor of Bloomingdale’s New York locations offers a dazzling experience for shoppers intoxicated by jewelry, cosmetics, and checkerboard floors. In fact, you could ...
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Shein Gets Bookish with New Alibris Collab
Jasmine Glasheen
December 22, 2025
The Shein-Alibris partnership points to a greater retail trend: product assortments as a branding move. As consumers navigate economic uncertainty, there’s a strong chance that ...
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Creeping Out Customers Is the New Normal
Jasmine Glasheen
December 17, 2025
Generation Z seeks out unpolished emotional experiences from brands, but the same subversive societal critiques that pique next gen’s interest may alienate traditional consumers.
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Will Luxury Bow to Masstige?
Glyn Atwal
December 8, 2025
In Chicago, shoppers can pick up an affordable logo-emblazoned polo shirt at a Ralph Lauren store, enjoy a $6 latte at Ralph’s Coffee, and have ...
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