Articles on
Experience
What’s Selling Right Now on TikTok
Alex Nisenzon
December 3, 2025
The winning TikTok strategy? Consumers gravitate toward products that deliver convenience, comfort, and clear value, amplified by creators who show how to use them.
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Urban Outfitters’ New Store Design Is Far from the Mark
Jasmine Glasheen
December 2, 2025
Urban Outfitters is launching a new store experience—one they insist is driven by “customer insight and market preferences.” Walk in and the whole thing feels ...
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What Will Pringles Think of Next to Sell More Chips?
Phil Lempert
November 18, 2025
Would you pay $19.99 for a can of Pringles and a trinket? Well, meet the Once You Pop Mystery Box—Pringles' first-ever direct-to-consumer product. Inside each ...
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Who Is Becca Bloom?
Jasmine Glasheen
November 13, 2025
Bloom’s social media feeds share access to topics normally relegated to the insider knowledge of the privileged few. In so doing, Bloom makes her lavish ...
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The Oxymoron of Tech and Nostalgia
Jasmine Glasheen
October 30, 2025
Consumers are deprioritizing retail authenticity and diving headfirst into escapism. A few extra fingers matter less to next gens than the emotional resonance of the ...
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The Hidden Costs of Retail Noise
Bill Schiffmiller
October 29, 2025
Noise erodes trust. When shoppers cannot hear staff clearly, misunderstand promotions, or feel overwhelmed by background clamor, frustration builds. In fashion and specialty retail, where ...
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Off the Shelf: A Tricky Halloween
Phil Lempert
October 28, 2025
Hershey raised prices by double digits. A 48-count box of full-size bars that cost $40 last year is now $50. So how is Hershey responding? ...
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An Industry Manifesto: The Antidote to Retail Boredom
Kevin Roche
October 22, 2025
In their quest for scale, many legacy retail brands have transitioned from curators of wonderment to experts in expansion and operational effectiveness. Public listings, expansion ...
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