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Experience

Eyewear Outperforms Luxury Categories

Successful eyewear rivals the versatility of today’s designer handbag collections. Customers blend moods, styles, and personal expression throughout their everyday lives. For fashionistas (and the ...
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Is Your Brand Scented?

There’s something in the air: Ambient scent marketing continues its steady ascent. Think of scent as a logo in the air—another way to communicate your ...
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A New Formula for Luxury Marketing

The uber luxury market is the only one poised for genuine, sustainable, profitable growth. It’s time to forget about the ‘aspirational’ consumer, lusting after high-end, ...
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Is Netflix House the Next Big Retail Thing?

It doesn’t get any more experiential than Netflix’s store format, which takes participatory adventures, hospitality and the ubiquitous gift shop to levels unmatched by anything ...
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Costco: The Robin Report Retail Miss of the Week, 1.31.2026

A proposed class action lawsuit has reportedly been filed in San Diego claiming that Costco's labeling on its famed $4.99 rotisserie chicken contains "No preservatives, ...
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Creeping Out Customers Is the New Normal

The creep-out trend is driven by a greater aesthetic shift away from the pursuit of perfection, which smacks of AI’s veneer.  Next gens are moving ...
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The State of Gen Z in 2026: The Checked-Out Generation

Gen Z is a politically bifurcated demographic of stressed-out, risk-averse consumers facing career stagnation and uncertainty in 2026. It’s hard to sell the American Dream ...
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A Store Is Not a Strategy

How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a ...
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