During the early days of the pandemic, a new phrase entered our lexicon: essential workers. Defined by the U.S. Department of Homeland Security, “Essential workers are those who conduct a range of operations and services that are typically essential to […]
Retail Unionization on the Horizon Read More »
Do your eyes glaze over when you hear the term “metaverse?” Maybe Covid updates or supply chain bottlenecks are more riveting. Or comp-store sales versus a year ago. A 45-year-old athlete’s on-again, off-again desire to retire. Anything else. Well, congratulations.
Over the past two years, buy now pay later (BNPL) services have rapidly gone mainstream in the United States. As recently as 2019, U.S. BNPL payment volume totaled just $3 billion. That rose to an estimated $55 billion last year.
BNPL Is No Panacea for Retailers Read More »
Well, that was interesting. When CES 2022 came to a close, one day ahead of schedule; attendees were dismissed early as “an additional safety measure” for minimizing the risks of Covid-19. (Apparently the brain trust at the Consumer Technology Association
Five Takeaways for Retailers from CES 2022 Read More »
QVC managed to hook the baby boom generation 35 years ago to buy things on TV. It became the birth of “retailtainment” and proved to be highly addicting. Now, three and a half decades later, millennial’s and Gen Z are
Livestream Selling: Channel Agnostic Nirvana Read More »
Remember when we (along with me and every other financial exec in department store land) all sold our receivables portfolios? I studied that every year for about 20 years (literally) when I was an executive at the May Department Stores
My father grew up on a farm in central Iowa in the 1930s and 40s, and although life in the post-Depression heartland was pretty harsh, among his fondest memories from his childhood are those of his many horses, each one
Will 2022 be the Year of the Dark Horse in Retail? Read More »
As I have often said to many of my friendly colleagues, many of whom are C-suite leaders in the retail industry, I’m fortunate that I only must observe, strategize, and write about the industry for The Robin Report. And indeed,
Get Tough, or Get Out Read More »
We’ve heard it, seen it, and are experiencing it as a customer or retail management. The employee is calling the shots. There’s a great power shift that’s giving employees the upper hand. Workers are leveraging their power to choose employers
Business has been anything but usual this holiday season, especially in the digital retail world. The holiday hustle and bustle historically seen in stores was once again occurring online, but not as anticipated given the current strength of consumer demand
Inflationary Impact on eCommerce Retail Read More »
