ROI, or return on investment, has been the standard gauge for retailers attempting to quantify how expenditures lead to sales outcomes. Now in an era where customer experience has become the gold standard for building loyalty and lifetime customer value, […]
Return on Experience, the New Metric Read More »
As the former owner and CEO of Murray’s Cheese and a veteran supermarket executive, I feel compelled to weigh in on the current economy with some insights from the past. Having experienced the best and worst of times, I am
A Closer Look at Retail & Labor in Inflationary Times Read More »
Over my career, I’ve worked with a lot of clients that had hidden opportunities to market their products and services, hidden in plain sight. These opportunities come as a surprise to the retail executives I consulted with, and I have
Hidden Opportunities Read More »
One of the more fascinating ideas in retailing that never really caught on involved supermarket checkout lines. Some clever junior executive somewhere decided that instead of rewarding his store’s lowest-spending customers buying 10 items or less with dedicated lanes, why
Private Retailing: For Your Wallet Only Read More »
Covid-19 accelerated omnichannel shopping trends, such as BOPIS (buy-online-pickup-in-store) and BORIS (buy-online-return-in-store). Now retailers need to have a deep understanding of those consumer omnichannel purchase and return behaviors. Case in point, shopping data suggests that some items have a much
Will BOPIS and BORIS Replace Delivery? Read More »
In the middle of the barrage of acquisitors for Kohl’s, I wrote Two Real Estate Moguls. Note to Kohl’s: Repel, Repel, Repel. At the time, it was based on my belief that either of the two suitors — Simon Properties
The Good News and Bad News for Kohl’s Read More »
There are so many conflicting messages about retail sustainability that it’s hard to know what’s real. This is by design. Some messages encourage customers to buy secondhand to save the planet, others preach the benefits of upcycled fashions, while other
Sustainability Can Be Deceptive Read More »
Leaders of organizations fall into three categories: pontificators, remediators and transformers. Pontificators Pontificators spend much of their time opining as to their past triumphs and important experiences which enabled them to ascend to the throne they are perched upon. They
Leadership’s Three States of Grace Read More »
Christopher Waller, a senior Federal Reserve official, announced on May 30, that he supports the U.S. central bank’s main interest rate to rise to a level at which it starts to stunt economic growth by the end of the year,
A Cogent Economic Review Read More »
While the lion’s share of recent beauty chatter has centered on 30-second viral TikToks, the polar opposite phenomenon – long, elaborate “unboxing” videos – is still shockingly popular on YouTube, perhaps giving hope to the hand wringers who fret over
Looking at Unboxing Beauty Videos Read More »
