What the Fit 1.0
A Message from Robin Lewis I can’t beat on this topic enough. Read it! And read it yet again! Lousy fit and sizing are killing you by a thousand cuts. Huge and costly returns, worse, customers leave your brand, greatly […]
Sustainable Alternatives for Plastic-Based Synthetic Hair
Sustainability is hitting even the most unlikely sectors of the retail industry. Women with strong ethical beliefs are now trading in their $700+ human hair wigs revered for their natural hair and braided styles. The unethical harvesting of human hair,
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Gen Z at Work
Employee retention has reached a new low. In the retail industry, frontline employee turnover has been at 60 percent for years, tying with hospitality as the vertical with the highest turnover. But today, 63 percent of frontline retail managers are thinking about
Young Shoppers Say Brands Really Need to Step Up
Amid ever more extreme weather events due to climate change, consumers are faced with how they can make a difference, especially when it comes to what they purchase — and that includes apparel. The effort, though, varies among generations, with
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Are De-Influencers Changing the World, or Just Another Consumerist Fad?
Have you been seeing the phrase “late capitalism” pop up a lot lately? The term was originally attributed to German economist Werner Sombart referring to economic, political, and social deprivations associated with the aftermath of the first world war. The way
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Retail Tech Opens a New Chapter
As the vernal equinox flips the calendar to Spring, festivals and innovation summits have emerged from hibernation. At the South by Southwest festival in Austin Texas, retail was downgraded from previous headliner presentations to a minor topic, but it did
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Tom Kingsbury’s Kohl’s Conundrum: Finding Life after Coupons, Cash and Barbarians at the Gates
Tom Kingsbury probably has as good a reputation as anybody in the retail business. Ask those who have worked for him, done business with him or followed his career and they generally have positive things to say. And Kingsbury’s achievements
Undertaker Eddie: It’s Done. It’s Over. R.I.P.
With all due respect, after two decades of my tracking Eddie Lampert’s brilliant financially engineered demise of Sears and Kmart, while he personally pocketed a few billion dollars of “unlocked value” along the way, I would have loved to deliver
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TikTok Retail Marketing at Risk
Digital marketers in the retail industry have been thrown into a state of flux in recent days with news emerging that regulators in Congress and the Biden Administration are edging closer to a ban or forced sale of the popular
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Retail Brands Expand Services to Boost the Bottom Line
When Minneapolis-based Best Buy bought the then eight-year-old Geek Squad from founder Robert Stephens back in 2002, the move seemed anything but intuitive. Now, over two decades later, mergers and acquisitions of specialized service companies by retail brands have become
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