Back to Growth So far, 2018 has been a good year for the luxury industry, at least according to the recent financial reports at Kering, LVMH, Michael Kors, Ralph Lauren and Tapestry, all posting results that beat analyst expectations and […]
This is a tale of two worlds: the old and the new. VF is exiting its final two old-world brands, Lee and Wrangler. They are saying adios to their diminishing old-world Boomer consumers to focus on its new- world brands
VF to Lee and Wrangler: Adios! Read More »
With the disruption ecommerce has brought to retailers, businesses steering through choppy times have mostly taken isolated approaches to their channels. I’d argue that to drive and sustain future growth, it’s time to start thinking outside of the “brick or
In Home, Build Overall Strategy to Optimize Brick-and-Click Roles Read More »
Nordstrom, you know, the upscale department store out of Seattle, has a lot on its plate these days: its first New York City store, tests of its “Local” non-store stores and trying to get the financing – again – to
That Little Home Nook at Nordstrom’s Keeps Getting Bigger Read More »
It’s late Sunday night in the remote Swedish village of Viken and you suddenly realize you’re out of baby food. Local stores are closed, the weather is iffy and the odds of getting a delivery are slim to none. What
In the first of this two-part series, we looked at the performance discrepancies we see through our data in the various online categories and the possible reasons behind their unequal performance. In this second article, we explore ways to improve
E-Commerce: If You Build It, Will They Come? Part 2 Read More »
Like many in the retail industry, to say nothing of millions of customers, I have always been a big fan of Nordstrom. I’m afraid I can’t quite hold that position today. Nordstrom’s DNA: Great Merchandise, Great Customer Service, Great Presentation
Nordstrom: A Paragon of Virtue Gone Astray? Read More »
Women joining the workforce in huge numbers was a cultural game changer and fueled growth in women’s apparel brands in the 1980s through the early 2000s. Specialty retail brands like Ann Taylor and Chico’s opened hundreds of stores to meet women’s
The Future of Women’s Specialty Apparel Read More »
A.T. Kearney’s multi-year research initiative, The Future Consumer, convened a global series of consumer surveys and focus groups to explore evolving consumer expectations and behaviors. We then asked 270 global consumer and retail company CEOs, CFOs, and COOs to gauge
Four Keys to Serving the Future Consumer Read More »
Amazon coined “the last mile” as the most important, complex and costly last leg of distribution. Their goal: speed of delivery within hours, or less. They also started free shipping. Both moves have had huge ramifications for traditional legacy players.
