We have all been there. The minute you decide to abandon the items you were thinking of buying because of a long line. Or the turn-off moment when the customer service person simply does not live up to that promise. […]
In the Day of Digital, Retail’s Very Human Problem Read More »
Let me say this right up front: The New York Times does a bang-up job on the sponsored content coming out of its T Brand Studio commercial arm. Eminently clickable and beautifully designed, the pieces feel so reported and legit
The airport in Doha, Qatar is packed at midnight. The arrivals hall has a huge yellow teddy bear in the center. Duty free stores are full and the line at the currency exchange office is endless. The human landscape is
Field Report from the Frontiers of Shopping Read More »
Most retailers have fully embraced the short season of offering home merchandise to kids heading back to college. However, it’s an educational process. If you think the back-to-school shopping season is just about pencils and notebooks, you clearly need a
Which Retailers Get Passing Grades in The Back-to Campus Business? Read More »
Micro-Risks The Lean Startup approach, based on the book by Eric Ries, is about starting small and testing until your ideas are fully baked. The book details many well-funded Silicon Valley failures, and while the examples are primarily tech-based, the
Innovation for the Risk-Averse Retail Radical Read More »
With just a single year under its belt, Brandless, which prices all its roughly 300 products at $3, is reportedly valued at nearly $500 million, which is more than what Walmart paid for Bonobos. Some pundits have even touted Brandless
Brandless – A Fad Like Shake Weight® or the Next Big Thing? Read More »
Samsonite is the world’s largest luggage company founded in 1910, and generating approximately $4 billion in sales with its Samsonite, American Tourister, eBags, Hartman, High Sierra, Lipault, and Tumi brands. We sat down with Charlie to see what inspires him,
One-on-One with Charlie Cole, Global Chief Ecommerce Officer at Samsonite Read More »
The refrain in William Shakespeare’s Song of the Witches from Macbeth was originally written: “Double, double toil and trouble; Fire burn and cauldron bubble.” It was a scary scene, and the title of this article portends an even scarier moment
Silicon Valley: Bubble, Bubble, Toil and Trouble Read More »
While most retailers focus on the next quarterly balance sheet, it pays to also be alert to longer-term consumer trends. And one of the best ways to figure out the future is to pay attention to demographics, which can reveal
Avid fans know, at the end of this season’s Game of Thrones, we find House Lannister having killed or alienated all of its allies, just as the final battle for dominance of Westeros looms ahead. A smart strategy? It certainly
Is the “Game of Thrones” a Loser for Retail? Read More »
