Nordstrom\’s first day in business on Manhattan\’s West Side was a well-behaved, well-dressed mob scene of customers who were making the most of every shopping moment. The store is evocative of a European emporium; Au Bon Marche comes to mind […]
Nordstrom\’s Love Song to New York Read More »
A cast of thousands mostly well-dressed New Yorkers poured into Nordstrom\’s on 57th Street and Broadway on opening night to celebrate and examine the new entrant in luxury shopping in New York City. Those of us from the broader retail
Nordstrom 57th Street Opening Night Read More »
Consumer expectations are putting many online brands out of business. Returns are a growing problem in the retail industry. In the age of omnichannel, free returns are becoming the gold standard, but this isn\’t just an e-commerce issue. NRF found
Fewer Than Half of Returned Goods Are Resold at Full Price: Here’s Why Read More »
Costco\’s ancillary services strategy is a major traffic and membership builder, which they continue to expand on, particularly gas stations. It\’s also a big business, (about $30 billion). The services strategy model is also coming out from under the radar
Costco’s Ancillary Services Are a Poster Child for the Future Read More »
In 2019, nearly half of all ecommerce sales happened on mobile devices. We\’ll get even closer to 50 percent in 2020 and should tip over the halfway mark by 2021 when the majority of e-commerce transactions will happen on mobile
Top E-commerce Predictions for 2020 Read More »
When Mark Tritton shows up for his first day of work as the new president and CEO of Bed Bath & Beyond on November 4th he will no doubt go through the usual rituals of being the new boss. But
This isn\’t another article prattling on about the so-called \”retail apocalypse.\” Instead, we are going to take a look at what the retailers that are closing up shop have in common, as well as what they could have done differently
Here’s What Recent Store Closures Have in Common Read More »
There is a lack of clarity of details surrounding Amazon\’s upcoming development of a food-store format that will be entirely distinct from its Whole Foods stores. This seems to be Amazon\’s M.O. when it comes to its new initiatives. That
Amazon’s New Food-Store Rollout Read More »
For the past year and change, my inbox has been pelted with notices of at least – at. least. – five new cannabis-related beauty brand launches per week. But it was in the Men\’s department of my local Dillard\’s this
As We Reach “Peak CBD,” What, If Anything, Is Really & Truly In It for Beauty Consumers? Read More »
Of course, Forever 21 is now on life support. On January 28, 2015, I wrote an article titled \”Uniqlo and Forever 21: What Are They Smoking?\”. It clearly predicted that Uniqlo would never become a dominant brand in the U.S.,
Forever 21: Cut Your Losses and Die Happily Read More »
