Everyone is looking for a silver bullet. I\’ve argued forever that understanding the data leads us in the right direction for running a business that has a profitable future. Good news: A quick snapshot of July\’s retail performance could be […]
Covid’s Accelerant on the Future of Retail Read More »
Sizing and fit are top concerns for consumers shopping apparel. According to Shapeometry, in 2019 the apparel returns related to fit hit $60 billion, half of which were returns of online purchases. About 85 percent of apparel returns were due
Don’t Be Fooled by Virtual Sizing Apps Read More »
If you\’re looking for a story about yet another retailer devastated by the Covid pandemic, barely surviving and on the brink of insolvency…this isn\’t it. But if you want something positive, about how a retailer, seemingly written off before the
At Home Finds Itself the Right Store at the Right Time Read More »
There is a select group of retailers that meet their customers\’ expectations. They are retailers that carry the products customers expect, at the prices they expect, and have staff in the store who service them like they expect. Then there
The Road to Remarkable Retail Is a Long One Read More »
In 2016 I wrote an article titled, Personalization The Next and Biggest Thing. The opening lines were \”Bring it to me, just for me, new, now & more often.\” Pay attention to this advice. And now listen with great attention
Subscription Models: Another Post Pandemic Winner Read More »
It sounded like the perfect retail model. Brandless was the brand that wasn’t a brand with a direct-to-consumer, product-centric sales strategy. For the first two years, every product was just $3. Brandless maintained that this was made possible by the
What DTC Home Brands Need to Do Differently Read More »
Talk about a change in fortune. A scant five months ago Wayfair was trading at a 52-week low of $21.70. Then, following its August earnings release, in which it posted its first quarterly profit since its 2014 IPO, Wayfair’s stock
Wayfair May Just Be Getting Started Read More »
When I decided to write about the explosive topic of racial justice and equality in America, and how that plays out within the beauty category, I came face-to-face with a four-letter word: fear. Dead Silence First, an analytics firm that
Will Beauty’s Recent Support of Racial Justice Actually Stick? Read More »
The pandemic, in combination with the demand for racial justice, has brought out the best and the worst of the retail and fashion industries, forcing us to examine more closely the brands we give our money to. Free Pass Most
It\’s easy to talk about lifelong learning in an abstract sense. Nobody would argue that, as a retail leader, you should continue educating yourself as the field evolves – particularly considering the disruptions the pandemic has sparked. Continuing education has
The Value of Lifelong Learning Read More »
