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Experience

Walmart Makes a Fashion-Forward Play

Walmart and Macy’s are inching upward into fashion-forward style, and iconic couture designers are spreading a version of their vision to a more mass audience ...
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TJ/TK Maxx: Addicted to the Treasure Hunt

Savvy retailers enhance value through the treasure-hunt experience with a self-rewarding customer journey. The formula can be replicated across other retail formats; a rare find ...
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Patagonia: The Robin Report Retail Hit of the Week, 9. 26. 26

Unlike a certain President of the United States who offered a bordering-on-bribery $5,000 to anyone who voted Republican in the midterm elections, Patagonia—the iconic, admired ...
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Mecca: Australia’s Retail Trailblazer

Beauty retailer Mecca hasn't tried to copy anyone else. It’s critical for every retailer to find its own way based on its leadership, vision, talent, ...
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Novig: The Robin Report Retail Miss of the Week, 9. 19. 26

Hey, we get that wherever Sydney Sweeney goes controversy follows. Companies who have used her in their marketing think they are getting good publicity when ...
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Petco: The Robin Report Retail Miss of the Week, 9. 12. 26

Apparently, the marketing and promotion planning folks at Petco never studied their retail history about programs that went terribly wrong or they would have never ...
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Where Is Gen Z Watching Ads?

The ads that actually capture Gen Z’s attention aren’t on the social platforms you’d expect—and that can make all the difference for brands. YouTube is ...
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The Summer of Ludd

The reinvigorated Luddite movement (after 216 years) has some clear messaging to business leaders. The retail industry has a new, unavoidable question: If software is ...
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