American Eagle was accused of promoting eugenics and then doubled down on its controversial spokesperson. Then it hired her opposite to represent its subsidiary. The 100% Aerie Real campaign begs the question, “How much research is the average consumer doing?” Only time will tell, but one thing is for certain: Consumers’ response to the Aerie Real campaign will be a case study in brand accountability and customer forgiveness.
Aerie and Pamela Anderson Read More »
Companies, including retail organizations, emerge first as a nascent idea, and then, when a viable opportunity promptly presents itself, a new business is born. These new enterprises prosper and grow, often as a result of the quality of their leadership as much as from the kernel of the idea that launched them. But then, retail brands fail when leadership falters or disappears. Succession is the fuel that ensures longevity.
What Makes Retail Leadership Excel Read More »
The three rules Simon pioneered made him the best retail real estate developer of the 21st century.
Legacies: David Simon Changed Retail Development Read More »
Join TRR contributors and retail experts Phil Lempert and Mark Cohen as they discuss and debate the imprecise science of leadership succession.
Succession: Hire the Enemy or Promote Within? Read More »
Own the intellectual property, license the name, collect the fees, and let the operational partner take the capital risk. As retailers search for new profitable models, it turns out that the most valuable thing in retail is not the store but the story. Here is ABG’s.
Retail According to Authentic Brands Read More »
As an expert in founder-led companies, one of Carla Vernón’s contributions at The Honest Company is to protect Jessica Alba’s vision and bring the company into a new chapter where she has grown gross margins by a thousand basis points since she took the reins. How did she do it?
Lead Like Her: Carla Vernón’s Authentic Leadership Approach Read More »
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It was interactive before interactive was even a thing. Now, nearly 50 years later, TV shopping is no longer a thing and with the news that QVC has missed its financial filing deadline yet again and will most likely end up in chapter 11, it may not be around…as we know it.
QVC: The Robin Report Retail Miss of the Week, 04.11. 26 Read More »
Reimagining the retail model has often been a fool’s errand, constrained by resources and lack of imagination. Short-term goals often cloud the vision required to reverse the tired paradigm; it’s better to put the customer first and the immediate P&L second. Many brands have lost their way, and the best physical retail works well when someone’s done all the thinking for the customer.
Tim Baxter: Insights from a Retail Visionary Read More »
Chip Wilson is an ex-retailer, ever since he sold and then gave up control of the company he founded, Lululemon. It was a brilliant retail startup because Wilson not only created a terrific store concept but practically invented an entire merchandising concept that hadn’t even existed before: athleisure wear.
Chip Wilson: The Robin Report Retail Miss of the Week, 3.14.26 Read More »
In this conversation, Haley Boehning sits down with Tim to unpack the story behind The Baxter Collective, a new highly-curated physical retail platform opening its first store in Rye, New York. Designed to fill the white space between the endless aisles online and the niche boutique, The Baxter Collective isn’t about reinventing the department store.
Tim Baxter Has a Bold Vision for Retail Read More »
