It doesn’t get any more experiential than Netflix’s store format, which takes participatory adventures, hospitality and the ubiquitous gift shop to levels unmatched by anything this side of Florida theme parks.
Is Netflix House the Next Big Retail Thing? Read More »
Every scan of your card, every clipped coupon, every “substitute” you accept when something’s out of stock is recorded. You’re not just earning points; you’re teaching the system how to give you what exactly you want.
Think You’re in Control Shopping for Groceries? Wrong! Read More »
At best, Agentic AI is a system’s ultimate thinking tool. Enabling a retail metachannel, Agentic learns from itself, tests and evaluates alternatives, executes decisions, and automatically improves.
Intelligent Retail: Mastering Agentic AI Read More »
Join Shelley and Jason Brenner, Senior Vice President Digital Portfolio at FedEx as they delve into the fascinating world of returns logistics and how the process has evolved. Jason says consumer familiarity with ‘no box, no label’ returns jumped from 37 percent to 48 percent in just one year.
How AI Propels FedEx Customer UX Read More »
Shelley caught up with five more innovators at NRF 2026 to get their takes on the retail industry and an outlook for this year. Their conversations ranged from the connected store and talent development to geolocation analytics and the need for personalization.
NRF Trade Talks: Five More Unique Perspectives Read More »
Join Shelley and Sandy DeFelice, Senior Vice President of Revenue and Strategic Accounts at Digital Wave Technologies, as they reveal how clinging to traditional product descriptions and outdated data structures are becoming untenable.
NRF Trade Talks: Four Unique Perspectives Read More »
Join Shelley and Eric Girouard who discuss how he built his BRUNT Workwear brand with the people who actually wear the work gear. They reveal how BRUNT was launched by childhood friends brought up in a blue-collar manufacturing town.
Here’s What Happens When Your Customers Design Your Clothes Read More »
The Shein-Alibris partnership points to a greater retail trend: product assortments as a branding move. As consumers navigate economic uncertainty, there’s a strong chance that apparel will take another hit. But people will always spend on their hobbies and interests.
Shein Gets Bookish with New Alibris Collab Read More »
Here’s a surprising fact: A workplace revolution is underway and fundamentally reimagining how ergonomics drives productivity and employee retention. With mandates of returns to office, companies are discovering that outdated workspace designs are accelerating turnover.
How to Get a Better Seat at the Table Read More »
Trust between franchisees and their corporate entities is already at an all-time low. The 2021 National Coalition survey of 7-Eleven franchisees found that more than three-quarters of franchisees said they don’t trust 7-Eleven.
7-Eleven New Standard Stores: DOA Read More »
