The global economy has encountered massive supply chain disruptions as it has struggled to bounce back from the Covid-19 pandemic. In the U.S., a shortage of truck drivers (especially long-haul truck drivers) has become one of the biggest bottlenecks. Several […]
Autonomous Trucks Won’t Save the Supply Chain Anytime Soon Read More »
The global economy has encountered massive supply chain disruptions as it has struggled to bounce back from the Covid-19 pandemic. In the U.S., a shortage of truck drivers (especially long-haul truck drivers) has become one of the biggest bottlenecks. Several
Autonomous Trucks Won\’t Save the Supply Chain Anytime Soon Read More »
As ecommerce grows in complexity, brands need new ways to grow sales and market share. Right now, brands face urgent market pressures like out-of-stocks, an influx of new competitors and rising inflation, all of which erode profitability. As online marketplaces
Analytics Done Right Read More »
Recently the CEO of a think tank heralded the outcomes of the Glasgow Summit “The roadmap and momentum are there; so, the big issue is now acceleration.” While another observer pinpointed the shortage of money needed to effectively meet the
Are We Moving the ESG Needle Yet? Read More »
A few years ago I worked with Godiva Chocolatiers on a new loyalty initiative to take it beyond spontaneous purchases and holiday whirlwinds at its tiny shops. The most remarkable piece of learning came from a conversation with the president
Retail in a Transitional Crisis Read More »
Mickey Drexler left the helm of Gap in 2002, after he had guided it through almost two decades of meteoric growth from $480 million in revenues upon his arrival in 1983, to almost $14 billion in 2000 (including his launch
Is Sonia Syngal Gap’s Fourth “Hail Mary?” Read More »
In the entire world of retailing perhaps there is no single operation that breaks more rules, defies more standard practices and is so successful as Trader Joe’s, the grocery chain founded by Joe Coulombe … and now 500 stores strong.
The Joe Behind Trader Joe’s Read More »
Since its inception, Jeff Bezos has been playing the long game at Amazon. He put everyone on notice in his first shareholder letter in 1997: “We believe that a fundamental measure of our success will be shareholder value we create
Why Amazon Has a Hold on Millennials Read More »
America’s beauty queens, Ulta and Sephora, have been going head-to-head in the U.S. market since Ulta launched in 1990, and Sephora opened its first store in SoHo in 1998, and online in 1999. Today the LVMH owned Sephora boasts 2,700
Ulta and Sephora Break into the Big Boxes Read More »
How ironic it would be if the same decisions that drove Circuit City into extinction ultimately will do the same to Best Buy? Circuit City was a poster child for customer service, until it wasn’t. They cut costs by minimalizing
What Do Circuit City and Best Buy Have in Common? Read More »
