Here’s one for the century. The reopening of La Samaritaine in Paris redefines the whole concept of a department store. In fact, “department” is immediately antiquated and irrelevant in this new marketplace model. We recently caught up with Kevin Roche […]
La Samaritaine: A Dazzling Makeover Read More »
Retail discovery has yet another channel, this time it really is a channel … well actually a streaming service. Experimentation in customer discovery is extending beyond social commerce into the greater media sphere. June 2021 was a busy month for
Nontraditional Brands Break into Retail Read More »
Few individual retail stores have had the ups and downs of the Bed Bath & Beyond store on Sixth Avenue in Manhattan. And with its grand reopening in July as the flagship for the rapidly changing home furnishings retailer, the
Why the New Bed Bath & Beyond Store is the Best Retail Redo…Ever Read More »
There’s an old adage: You get what you get, and you don’t get upset. Clearly, that doesn’t apply to retail. For some time now, the axiom has been customers want what they want, when they want it. And Covid-19 accelerated
Cater to Your Customers — Locally Read More »
If you think of yesterday’s “mass market” as a nice glass bowl, that market today has shattered into a thousand small fragments of glass. This was the opening sentence in Chapter 4 of my co-authored book with Michael Dart, Retail’s
The Great Fragmentation and AI: The Case for Neighborhood Shops Read More »
Over the past decade, \”omnichannel\” has become one of the most common buzzwords in retail. Retail executives, industry consultants, and analysts all agree on the importance of integrating the brick-and-mortar and online channels so that customers can move seamlessly between
Why Omnichannel Is So Hard Read More »
By the 1980s, marketers understood that when consumers had all the “essential stuff” they needed and that in the future, those shoppers would buy based on desire, driven by emotion. That supported Maslow’s well-known hierarchy of human needs, a psychological
Living [and Shopping] Through Clouds of Emotion Read More »
The term “self-love” has been applied to everything from showing more skin to using a meal planning journal. But marketing is no longer centered around making consumers feel bad about themselves, and I think we can all agree that is
Is the “Self-Love” Industrial Complex Here to Stay? Read More »
When news broke recently that HBC was splitting Saks Fifth Avenue into two, spinning off its ecommerce business from its brick-and-mortar stores, speculation swirled about the thinking behind the move. That news was followed shortly by an announcement that it
How many times have you walked or driven past a grocery-anchored strip center and been surprised? Never. It’s the same old, same old … year in and year out. But you may not have realized that this half-century old phenomenon
The Revival of Strip Centers Read More »
