QVC managed to hook the baby boom generation 35 years ago to buy things on TV. It became the birth of “retailtainment” and proved to be highly addicting. Now, three and a half decades later, millennial’s and Gen Z are […]
Livestream Selling: Channel Agnostic Nirvana Read More »
Remember when we (along with me and every other financial exec in department store land) all sold our receivables portfolios? I studied that every year for about 20 years (literally) when I was an executive at the May Department Stores
My father grew up on a farm in central Iowa in the 1930s and 40s, and although life in the post-Depression heartland was pretty harsh, among his fondest memories from his childhood are those of his many horses, each one
Will 2022 be the Year of the Dark Horse in Retail? Read More »
Who is the executive who fixed a retailer that just about everybody thought was unfixable? One who quotes both The Godfather and Camus with equal authority? Someone who was a most unlikely candidate for the job that has now come
Hubert Joly: The Unlikely Retailer Read More »
As I have often said to many of my friendly colleagues, many of whom are C-suite leaders in the retail industry, I’m fortunate that I only must observe, strategize, and write about the industry for The Robin Report. And indeed,
Get Tough, or Get Out Read More »
We’ve heard it, seen it, and are experiencing it as a customer or retail management. The employee is calling the shots. There’s a great power shift that’s giving employees the upper hand. Workers are leveraging their power to choose employers
Business has been anything but usual this holiday season, especially in the digital retail world. The holiday hustle and bustle historically seen in stores was once again occurring online, but not as anticipated given the current strength of consumer demand
Inflationary Impact on eCommerce Retail Read More »
Note: The following has been excerpted from “How We Eat, the Brave New World of Food and Drink.” Copyright © 2022 by Peckshee, LLC. All good businesses gaze into their crystal ball in an attempt to arrive at the future
Reimagining the Supermarket Read More »
Like many retail phrases and terms, unified commerce has been lumped in with multi-channel and omnichannel simply as a means of selling across platforms and locations. While this may be true, it is certainly not the full vision of what
Unified Commerce = Managing the Customer Experience Read More »
Next time you find yourself on a road trip through Pennsylvania, consider a short detour to the corner of Baum Boulevard and St. Clair Street in downtown Pittsburgh. Admittedly, today there is not much to see – nothing more than
The Future of the Retail Gas Station Read More »
