Articles on
Operations
The Evolution of Shrink
Paco Underhill
December 28, 2021
Shrink is trending up. News reports from cities across the country document what loss prevention specialists are calling a huge increase in “organized theft.” Walgreens ...
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Help Wanted
Pam Danziger
December 19, 2021
In advance of the holiday season, the National Retail Federation (NRF) reported retailers will hire between 500,000 and 665,000 seasonal workers in November and December. ...
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BJ\’s: A Radical Embraces the Future
Robin Lewis
December 15, 2021
The 2021 Retail Radicals winners represent different sectors of the retail industry and based on their strategic initiatives and innovations, these companies have outpaced the ...
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Grocery Goes General Merchandise
Warren Shoulberg
December 12, 2021
The deep discount grocery store model pioneered by the twin German retailers Aldi and Lidl is arguably the only all-new physical store format to come ...
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It’s a Bird. It’s a Plane. No, It’s a Retail Drone!
Robin Lewis
December 8, 2021
During WWI and WWII, carrier pigeons (or homing pigeons) actually won medals for their valiant acts of bravery. The Germans even had photographer-pigeons with cameras ...
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Where Rent the Runway Went Wrong
Jasmine Glasheen
December 1, 2021
“Designer rentals starting at $30,” Rent the Runway’s website proclaims. A quick scan of the site shows free rental coverage, free dry cleaning… what’s a ...
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Retail in a Transitional Crisis
Kate Newlin
November 22, 2021
A few years ago I worked with Godiva Chocolatiers on a new loyalty initiative to take it beyond spontaneous purchases and holiday whirlwinds at its ...
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How Retailers Can Modernize Fulfillment
Richard von Hirschberg and Chirag Patel
November 8, 2021
Let’s face it, the supply chain as we once knew it has been forever changed. Just in the last few weeks, we’ve read about furniture ...
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