Articles on
Experience
Are Facebook and Instagram Toxic for Young Consumers?
Jasmine Glasheen
October 5, 2021
Social media can be toxic for young consumers, and some platforms are worse than others. The Facebook empire, in particular, has been in the hot ...
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What Does a Luxury Brand Sound Like?
Pam Danziger
September 28, 2021
Not too long ago, although it seems like ages since we could attend conferences in person, I met a senior marketing executive from Farmers Insurance ...
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ZZ Driggs: Furniture Where and When You Want It
Warren Shoulberg
September 20, 2021
When Whitney Frances Falk started ZZ Driggs in 2015, she not only invented a memorable name for the company, but she also invented an entirely ...
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Using Unbiased Metrics to Measure Loyalty
Pam Danziger
September 12, 2021
The Holy Grail for any brand or retailer is customer loyalty. In the Arthurian legend, search for the mythical grail promises its finder divinity – ...
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The Shape of Things to Come
Jasmine Glasheen
September 8, 2021
To the terror of millennials everywhere, Gen Z has officially canceled the skinny jean. Denim’s wider silhouette is only eclipsed by the flamboyant nature of ...
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A Disconnect with Americans’ Fascination with Wellbeing
Dana Wood
September 7, 2021
It isn’t only Belinda, the beleaguered spa manager in HBO’s smash summer hit The White Lotus, who’s finding it exceedingly challenging to cater to the ...
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Macy’s, Target Add Yet Another Chapter to the Ongoing Toy Story
Warren Shoulberg
September 6, 2021
The toy market is once again – sorry, folks – in play. With recent moves by Target and Macy’s ahead of the critical fourth quarter ...
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New Experiences and Stores Post-Covid
Catherine Schetting Salfino
August 9, 2021
Despite the fact that Covid-19 and the Delta variant are still creeping around the nation, enough people have received vaccines that highly-vaccinated regions are “opening ...
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