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Experience

The LARPing World Comes to Mainstream Retail

LARP or Live Action Roleplay is no longer relegated to creative high schoolers in parking lots. As we emerge from the pandemic, consumers of all ...
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The New Age of Wellness: Retailers, Listen Up!

Amidst rising inflation, crippling student debt, unaffordable housing, rounds of layoffs, a lingering pandemic, and a looming recession, workers of all ages are reaching a breaking ...
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Glossier’s Next Chapter

Readers, let us not forget this: Emily Weiss, after founding a wildly successful blog that spawned an even more wildly successful beauty brand, is still ...
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Is Best Buy Unplugged?

Best Buy, under Hubert Joly’s run as CEO, defied the odds and became one of the great turnaround stories in recent retail history. Ever since ...
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Return on Experience, the New Metric

ROI, or return on investment, has been the standard gauge for retailers attempting to quantify how expenditures lead to sales outcomes. Now in an era ...
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Hidden Opportunities

Over my career, I’ve worked with a lot of clients that had hidden opportunities to market their products and services, hidden in plain sight. These ...
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Private Retailing: For Your Wallet Only

One of the more fascinating ideas in retailing that never really caught on involved supermarket checkout lines. Some clever junior executive somewhere decided that instead ...
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Looking at Unboxing Beauty Videos

While the lion’s share of recent beauty chatter has centered on 30-second viral TikToks, the polar opposite phenomenon – long, elaborate “unboxing” videos – is ...
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