Join Shelley and Shiv Gupta, Chief Analytics and Solutions Officer at Volute Group, as they explore how AI is used as a confessional when consumers trust agents more than websites, data collectors, and even other humans.
Why an AI Agent Is More Trusted Read More »
Join Shelley and Mark Cohen, TRR contributor and former Director of Columbia University’s Retail Studies Program, as they challenge the industry’s obsession with technology and make an unapologetic case for getting back to basics.
Spoiler Alert: Stop Chasing AI and Clean Up Your Store First Read More »
Join Shelley and David Katz, EVP and Chief Marketing Officer at Randa Apparel and Accessories, as they challenge why reading the headlines is not the same as understanding what those headlines mean and why they matter. David’s gray swan model reveals how key trends are bellwethers for significant shifts.
Signals Retailers Are Missing Read More »
. Join Shelley and Ron Thurston, author of Retail Pride and Human Pride and a 30-year retail veteran across Apple, Gap, Tory Burch, and Saint Laurent, as they challenge the automation narrative that most retail leaders are getting wrong. Learn how to strengthen data and insights with AI while humans provide the essential judgment.
What AI Can’t Deliver Read More »
Join Shelley and Tim Shea, Founder and CEO of Latticework Insights, as they unpack why culture, not code, decides whether a retailer’s next analytics dollar will be profitable. Fast facts: Agentic commerce is already filling shopping carts before customers reach a retailer’s site, and most brands have no real lever to influence which products an AI agent selects.
Humans Are the Weakest Link in Your Data Strategy Read More »
Join Shelley and Heather Holmes, Founder of Publicity for Good, as they unpack how brands need to think like their customers and understand how they use agentic search engines including ChatGPT, Claude, or Gemini. Key signals: Consumers are bypassing a brand website, asking AI for recommendations and going directly to purchase.
Join Shelley and Gary Sankary, Retail Lead at Esri, as they discuss risk assessment and reveal the strategies and forensics tools retailers can use to reverse this ORC tide. They explain how data sharing, facial recognition, parking lot surveillance, escape routes, license plate readers, timing analysis, heat maps, RFID scanning tools and high-tech security cameras that are loaded with heat and sonic sensors that are valuable ammunition in arsenals to fight retail crime.
Are Your ORC Forensics Up to Date? Read More »
Join Shelley and Stephanie Cegielski, Vice President of Public Relations and Industry Education at ICSC as they dig into the findings. Find out how speed of agentic adoption is outpacing most retail roadmaps and what happens when consumer expectations and spending behavior converge in an agentic powered marketplace.
The AI-Empowered Store Read More »
Join Shelley and Larry Mentzer, COO of Century 21 NYC as they tell the story of the courage it takes to learn from mistakes and protect a legacy. They discuss second acts, managing a balance sheet, competing in physical retail and the dramatic shift in shopper behavior.
The Comeback of Century 21 NYC Read More »
Join Shelley and Dominick Miserandino, CEO of RTMNexus, as they challenge the current conversation with what employees really want to hear: You are part of the journey and we’re going to help you with the AI that we’re implementing.
How to Be Human in the AI Era Read More »
