Retail Unwrapped Podcast Art 11

A Good Return Experience Triggers the Next Purchase

Retail Unwrapped Podcast / By

Join Shelley and Birdie Smith, Head of Sales at Happy Returns, as they reveal how the smart play is to transform returns into a growth lever; retailers that give shoppers options, speed, and convenience can turn a return into the next purchase. They also discuss what happens when AI agents start handling returns for the shopper and why only two percent of retailers believe they can detect return fraud heading into the holidays.

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Retail Unwrapped Podcast Art 22

Jeni’s Splendid Ice Creams: Empathy is the North Star

Retail Unwrapped Podcast / By

Join Haley and Zoe Switzer, Chief People Officer at Jeni’s, as they discuss how to build a culture that nurtures a workforce. As Zoe says, “Maybe more than 50 percent of our quality of life is determined by, or at least heavily influenced by, what happens at work. So, the privilege of being an employer is a really big deal; you have an opportunity to have a meaningful impact on people’s lives in terms of whether they can put food on the table and pay their rent, or whether they develop skills that serve them well at work.”

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Retail Unwrapped Podcast Art 11

A Visionary Designer Engineers a Radical Ganni Sneaker

Retail Unwrapped Podcast / By

Join Haley and Maria as they dig into her journey of developing bio-based engineering and design with tech advanced tools. Maria describes her passion to change an industry and find alternatives to fossil-fuel based fibers, expendable apparel that pollutes unregulated environments, and unsafe clothing manufacturing conditions. Listen, learn, and be inspired.

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