Join Shelley and Jackie, Gartner, Managing Partner at Gartner, as they decode and deconstruct why keywords and SEO are relics and Agentic AI is transforming complex, contextual search into meaningful discovery.
How to Master Agentic AI, Not Fear It Read More »
oin Shelley and Stephanie Berman, Vice President of Retail for The Hershey Company, as they reveal how Hershey has rebuilt its entire retail practice around the balance between emotional equity and the disciplined science of motivating consumers to engage and buy.
Hershey Perfects Experiential Retail Read More »
In this conversation, Haley Boehning sits down with Tim to unpack the story behind The Baxter Collective, a new highly-curated physical retail platform opening its first store in Rye, New York. Designed to fill the white space between the endless aisles online and the niche boutique, The Baxter Collective isn’t about reinventing the department store.
Tim Baxter Has a Bold Vision for Retail Read More »
Join Shelley and Romain Fouache, CEO of Akeneo, as they discuss why eBay’s acquisition of Depop for $1.2 billion strengthens its core business and marks a structural inflection point.
A Data Expert Uncovers the Power of Re-Commerce Read More »
Join Shelley and Dan Altman, chief economist and bestselling author of the High Yield Economics newsletter, as they zero in on what the ruling will trigger for retailers and consumers. They discuss whether companies will claw back the tariffs they have paid.
A Leading Economist Weighs In on the SCOTUS Tariff Reversal Read More »
Join Shelley and Rachel Williamson, founder and CEO of Running Great Stores, as they unpack how frontline operational excellence is compromised when managers are denied the tools, training and authority they need to succeed. Rachel says that great leadership requires continuous investment in self-improvement, honest conversations with supervisors, and a willingness to address both wins and failures.
How Not to Run a Retail Business Read More »
Join Shelley and Katie Thomas from the Kearney Consumer Institute as they challenge conventional wisdom about the economy that’s leading retailers to misclassify customers and fail on pricing, assortment, and messaging.
Gaming the K-Shaped Economy Read More »
Join Shelley and Liza Amlani, principal and founder of Retail Strategy Group and co-author of The Material Life, as they discuss why design innovation is typically mismatched with process innovation in the fashion supply chain, and what the consequences are.
Why Materials Should Lead Design Read More »
Join Shelley and Jason Brenner, Senior Vice President Digital Portfolio at FedEx as they delve into the fascinating world of returns logistics and how the process has evolved. Jason says consumer familiarity with ‘no box, no label’ returns jumped from 37 percent to 48 percent in just one year.
How AI Propels FedEx Customer UX Read More »
Shelley caught up with five more innovators at NRF 2026 to get their takes on the retail industry and an outlook for this year. Their conversations ranged from the connected store and talent development to geolocation analytics and the need for personalization.
NRF Trade Talks: Five More Unique Perspectives Read More »
