For sure, Amazon took all the oxygen out of the room and the breath away from the entire retail industry. And it continues … except for one retailer. As it turns out, Amazon was but a tweak in the nose […]
Amazon Go Stores Will Go: Walmart Eats Their Lunch Read More »
We have been reporting about the customer service experience for years – following the arc of the neighborhood store in the 50s where everyone knows your name to the AI-infused tech age of drone delivery where, when and how our
It\’s hard to sit on the sidelines and read the dialogue about Hudson Yards and the recent Wall Street Journal story about declining traffic to the American Mall. I am delighted that the prescriptive solution of \”adding to the experience\”
Throwing Rocks Over the Shopping Mall Fence Read More »
Four years later, I still say, \”The TJX business model is not easily copied.\” In fact, one could make the case that the specific differentiators and advantages that have been crafted into its DNA cannot be duplicated, period. With the
TJX: Next Move to Total Dominance Read More »
No retail segment is more competitive than the mass segment, where retailers sell many of the same SKUs and must therefore compete based on differentiated consumer perceptions of value, access, convenience and customer experience. In 2016, the Target Corporation —
Target’s New Business Model is Still a Work in Progress Read More »
Shoptalk and South by Southwest ran consecutively this year. In spending time at both, certain correlations stood out. The implementation of artificial intelligence in retail was examined in detail at Shoptalk, whereas its role in our overall economic activity and
How Artificial Intelligence is Changing Retail, Culture, and Everything Read More »
Do you remember the term \”information superhighway?\” In the early to late 1990s it was the go-to expression used by every journalist, techno-geek and politician to explain the speed at which data was transmitted over the web. However, the high-speed
Speeding Up on the Information Superhighway Read More »
The Store of the Future Should Never Be About Buzzwords Take, for example, this introduction to a piece I came across regarding the future of store design in one of my favorite daily retail roundups, Retail Dive: What does experiential
The Store of The Future Is Like Pornography. You’ll Know It When You See It. Read More »
In a world of increasing algorithm-driven precision, instability is still ironically, or perhaps understandably, a persistent form of normal. It seems that shocks to the system, outliers and inherent human fear of change are triggering wild swings across the board.
FlexState: Thriving in the Age of Disruption Read More »
I\’d like to think of my role in the retail industry as an advocate and messenger, supporting the transformation and advancement of the industry by sharing strategic insights. My ability to do this is staying on top of emerging trends
Intel’s Open Retail Initiative: A Catalyst to Future Success Read More »
