Striking the right balance between asking workers to return to the office and providing opportunities for work-at-home has become a challenge for corporate retail executives. So far, workers have been in a position of power to make demands around schedules, […]
The New Rules of Work Read More »
Like everything else in retail, the role of the Chief Information Officer has transformed over the years. What was once a focus on managing information technology and systems has evolved into an active cross-functional management and leadership role that touches
A Playbook for the Modern CIO Read More »
Float with me here for a minute. If I had to go out to dinner with any brand, I think I’d choose Mercedes Benz. First of all, I love Mercedes vehicles; I have owned several over the years and they
The Risks and Rewards of Taking a Stand Read More »
Earlier this year, Pete Nordstrom, president and chief brand officer of the retailer that bears his family name, launched Nordy Pod, a podcast or as he said, he added a new title to his resume. During the hour-long presentation, he
Pete Nordstrom Is a True Innovator and Storyteller Read More »
It may seem like only yesterday that you heard kids singing, “No more pencils, no more books…” but here we are again deep into the 2022 Back-to-School season for retailers who supply all the stuff students need (and maybe don’t
Is 2022 Back-to-School Back to Normal? Read More »
The display greeting you at the doorway is a huge geode of crystal amethyst; the asking price is $2000. Behind it is a mannequin wearing an American Museum of Natural History T-shirt. Even for a museum store, the amethyst was
The Reinvention of Curation Read More »
It’s hard to say which is a bigger topic in the daily news: inflation or the blistering weather. One thing for sure is they both seem inescapable, with inflation now having an effect on consumer spending. Heading into Back-to-School and
Attracting Consumers in Spite of Inflation Read More »
I coined the phrase, “positioning drift” to define the collapse of A&F about eight years ago, following about 25 years of incredible growth under the leadership of CEO Michael Jeffries. “As Michael Jeffries heads into the sunset, he will be
Victoria’s Secret: Is a Turnaround Possible? Read More »
The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type
Claims Abuse and Fraud: Bigger than Chargebacks? Read More »
Amazon’s Anguish The “defining” pure-play ecommerce behemoth Amazon flourished over its first two decades, despite lacking storefronts and retail real estate. But that was then. The tailwinds that recently propelled Amazon through the pandemic have become headwinds with the cooling
Amazon and the Big Boxes Read More »
