Honesty, trustworthiness and confidence that promises made are promises kept: these are the qualities we look for in our partners, our friends, the people we hire and those we vote for. These are the same qualities we look for in […]
L.L. Bean: Consumers React to Broken Promises Read More »
The vultures – perhaps more accurately the buzzards – are circling around Legacy Drive in Plano, Texas again, once more picking up the distinct scent of death hanging over the JC Penney Co. With the departure last month of Marvin
Culture Sits Above Business Strategy There is a general failure of retail leadership to adopt customer centricity. And that failure is directly correlated to a weak corporate culture. Companies tend to bypass corporate culture and jump right to business strategy,
The Failures of Customer Centricity Read More »
Did Marvin Ellison leave JCP to become CEO of Lowe’s, fleeing the emergency room sensing Penney’s impending death, or did he take flight to a new and more fitting opportunity? His prior 12 years at Home Depot ended as EVP
JCP’s Marvin Ellison: Fleeing Death or Flying into the Future? Read More »
Major home appliances is the latest category we’ve seen experience a huge upsurge in online sales. Between free shipping and online-only specials, consumers are only too happy to do the majority of their research and much of their shopping from
Online’s in the Kitchen Read More »
It sort of makes perfect sense that a company operating in every hemisphere wouldn’t need one main base camp where employees hang their hats. Still, Blu Spas takes the idea of the virtual office to the next level. For starters,
Consider that in 2017, 5,000 stores closed, 21 chains filed for bankruptcy and 106 million square feet of retail were vacated. Pretty bad, right? Well then, consider 2018 thus far. Look at the numbers for the first quarter: 3,800 more
Chicken or the Egg: Death of Fashion or Death of Retail? Read More »
Before we get to Macy’s knocking Q1 out of the park, or blowing past many of the street\’s estimates, let’s contemplate the real win, the longer-term vision that results in the numbers. One of my wiser business school professors made
Macy’s: Beyond The “Numbers” Read More »
In an unfortunate lapse of judgement, Mike Coupe was caught on a hot mic crooning the ditty made famous by the musical 42nd Street,” We’re in the money, the sky is sunny, let’s lend it, spend it, send it rolling
Why Walmart Sold Asda Read More »
With its U.S. sales, earnings and customer affinity deteriorating, many analysts are questioning the future of Victoria’s Secret. In his article “Behind the Curve,” Robin Lewis credits Les Wexner’s historic ability to predict big shifts in the market, but wonders
Victoria’s Secret: On a Precipice or a Platform? Read More »
