A few years ago I worked with Godiva Chocolatiers on a new loyalty initiative to take it beyond spontaneous purchases and holiday whirlwinds at its tiny shops. The most remarkable piece of learning came from a conversation with the president […]
Retail in a Transitional Crisis Read More »
Mickey Drexler left the helm of Gap in 2002, after he had guided it through almost two decades of meteoric growth from $480 million in revenues upon his arrival in 1983, to almost $14 billion in 2000 (including his launch
Is Sonia Syngal Gap’s Fourth “Hail Mary?” Read More »
In the entire world of retailing perhaps there is no single operation that breaks more rules, defies more standard practices and is so successful as Trader Joe’s, the grocery chain founded by Joe Coulombe … and now 500 stores strong.
The Joe Behind Trader Joe’s Read More »
Since its inception, Jeff Bezos has been playing the long game at Amazon. He put everyone on notice in his first shareholder letter in 1997: “We believe that a fundamental measure of our success will be shareholder value we create
Why Amazon Has a Hold on Millennials Read More »
America’s beauty queens, Ulta and Sephora, have been going head-to-head in the U.S. market since Ulta launched in 1990, and Sephora opened its first store in SoHo in 1998, and online in 1999. Today the LVMH owned Sephora boasts 2,700
Ulta and Sephora Break into the Big Boxes Read More »
How ironic it would be if the same decisions that drove Circuit City into extinction ultimately will do the same to Best Buy? Circuit City was a poster child for customer service, until it wasn’t. They cut costs by minimalizing
What Do Circuit City and Best Buy Have in Common? Read More »
You would think they would have learned their lesson. After giving Amazon a 10-year (really closer to 15 when you come right down to it) head start in the ecommerce business and then failing to understand how important both the
Auto Checkout: Oops, They Let Amazon Do It Again Read More »
Let’s face it, the supply chain as we once knew it has been forever changed. Just in the last few weeks, we’ve read about furniture deliveries and new iPhone sales being delayed due to Covid-19 outbreaks in China and Vietnam.
How Retailers Can Modernize Fulfillment Read More »
Members of Generation Alpha were born after 2010, so the oldest members of this generation are about to enter their teen years. They’ve been dubbed “mini-millennials” because of the similarities in purchasing behavior between this demographic and their millennial parents.
Generation Alpha Steps Up to the Plate Read More »
My overused statement that this is the distribution century still dramatizes the point that in a world of excess (short-term supply chain disruption aside), only those who have powerful and/or unique distribution strategies will succeed. I first began to describe
Distribution Always Overrules Read More »
