Articles on
Operations
Fewer Than Half of Returned Goods Are Resold at Full Price: Here’s Why
Jasmine Glasheen
October 23, 2019
Consumer expectations are putting many online brands out of business. Returns are a growing problem in the retail industry. In the age of omnichannel, free ...
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Amazon’s New Food-Store Rollout
David Merrefield
October 15, 2019
There is a lack of clarity of details surrounding Amazon\’s upcoming development of a food-store format that will be entirely distinct from its Whole Foods ...
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The Surprise of e-Commerce Delivery
Ruomeng Cui
September 23, 2019
E-commerce brands\’ business models are getting more interesting. If you are an investor, these are fundable businesses. The most popular models are direct-to-consumer brands like ...
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Is Right-Tailing Here to Stay?
Warren Shoulberg
September 17, 2019
To the retail lexicon that includes all manner of subsets and offshoots from e-tail to mobile retail to resale retail to re-retail, perhaps it\’s time ...
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Customers Are Voting with their Feet
Alan Spalter
August 26, 2019
As retailers and manufacturers are scrambling to find and grow alternative revenue streams as a result of their failing core businesses, there is a solution ...
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Traditional Loyalty Programs are Passé, Here\’s What\’s Next
Jasmine Glasheen
July 23, 2019
Card-based customer loyalty programs in the retail industry–LOL. These days most customers that belong to nine additional loyalty programs with different retailers, and few consumers ...
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Sprouts Discovers that Density is Destiny
David Merrefield
July 22, 2019
After a lengthy period of topside executive turmoil, Sprouts Farmers Market recently landed a new chief executive officer who will have his hands full with ...
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A Secret Shop of STORY at Macy’s Reveals Some Ugly Truths
Chris Walton
July 16, 2019
The retail industry often falls in love with its own sound bites. Sexy acquisitions, beautiful in-store PR photos and even charismatic retail personalities are as ...
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