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Fewer Than Half of Returned Goods Are Resold at Full Price: Here’s Why

Consumer expectations are putting many online brands out of business. Returns are a growing problem in the retail industry. In the age of omnichannel, free ...
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Amazon’s New Food-Store Rollout

There is a lack of clarity of details surrounding Amazon\’s upcoming development of a food-store format that will be entirely distinct from its Whole Foods ...
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The Surprise of e-Commerce Delivery

E-commerce brands\’ business models are getting more interesting. If you are an investor, these are fundable businesses. The most popular models are direct-to-consumer brands like ...
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Is Right-Tailing Here to Stay?

To the retail lexicon that includes all manner of subsets and offshoots from e-tail to mobile retail to resale retail to re-retail, perhaps it\’s time ...
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Customers Are Voting with their Feet

As retailers and manufacturers are scrambling to find and grow alternative revenue streams as a result of their failing core businesses, there is a solution ...
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Glasheen - Loyalty - The Robin Report

Traditional Loyalty Programs are Passé, Here\’s What\’s Next

Card-based customer loyalty programs in the retail industry–LOL. These days most customers that belong to nine additional loyalty programs with different retailers, and few consumers ...
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The Robin Report - David Merrfield-Sprouts

Sprouts Discovers that Density is Destiny

After a lengthy period of topside executive turmoil, Sprouts Farmers Market recently landed a new chief executive officer who will have his hands full with ...
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A Secret Shop of STORY at Macy’s Reveals Some Ugly Truths

The retail industry often falls in love with its own sound bites. Sexy acquisitions, beautiful in-store PR photos and even charismatic retail personalities are as ...
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