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Operations

A Store Is a Strategic Engine

Operationally rigorous retail is harder to replicate than it appears. It requires clear strategic priorities, disciplined assortment planning, and investment in format evolution. It demands ...
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Warby Parker: The Robin Report Retail Hit of the Week, 3.7. 2026

Every company that came along after them said they were the "Warby Parker of...whatever" and virtually every one of them failed, collapsed or morphed into ...
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Retailing During Wartime

Retail, which has always been a canary in the coal mine with regard to the behavior of our overall economy, will now be under even ...
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Is Saudi Arabia the New Luxury Hotspot?

The Saudi luxury consumer is values-led and socially attuned: they invest in quality, heritage, and prestige, but they also look for meaning, local resonance, and ...
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Kohls: The Robin Report Retail Miss of the Week, 2.21.26

The idea of full price retailers setting aside a dedicated promotional area in their stores goes back at least to the famous “O” tables (opportunities) ...
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A Store Is Not a Fulfillment Center

Retail is in a moment of transition. It is missing something fundamental: a systems thinking approach to making decisions with the operational infrastructure to support ...
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Curate or Get Curated 

Retailers that continue to compete primarily on product breadth risk becoming background noise. Availability doesn’t equate to value. Curation isn’t a niche strategy reserved for ...
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What’s TikTok Shop’s Future?

TikTok Shop harnesses the power of interest-driven impulse shopping through entertainment, rather than consumer necessity, like Amazon. Using “shoppertainment” to lock down Gen Z consumer ...
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