Author

Chris Niesen

Chris Niesen explores the physical spaces that bring retail brands to life. As an executive and consultant, he has helped brands such as Target, Whole Foods, Sally Beauty, and Party City reimagine their store formats/design, space planning organizations, and merchandising approaches. He believes store environments should clarify the brand’s mission, create an enjoyable space for store associates to work, and connect with every customer beyond the transaction—and long after they’ve left the store. When not exploring retail experiences and environments, you can find him hiking, traveling, reading, and on the sideline (soccer or tennis) or in the stands (hockey) of his two sons’ sporting events. Chris lives in a suburb of Minneapolis with his wife Jee and their two sons.

The Return to Stores Is About Connection

For years, the primary role of the store was clear; it was a place to transact. Product was displayed, customers selected what they needed, and ...
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A Store Is a Strategic Engine

Operationally rigorous retail is harder to replicate than it appears. It requires clear strategic priorities, disciplined assortment planning, and investment in format evolution. It demands ...
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A Store Is Not a Fulfillment Center

Retail is in a moment of transition. It is missing something fundamental: a systems thinking approach to making decisions with the operational infrastructure to support ...
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A Store Is Not a Strategy

How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a ...
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