Author

Chris Niesen

Chris Niesen explores the physical spaces that bring retail brands to life. As an executive and strategic advisor, he has helped brands such as Target, Whole Foods, Sally Beauty, and Party City reimagine their store formats, space planning, and merchandising approaches. He believes store environments should clarify the brand’s mission, create an enjoyable space for store associates to work, and connect with every customer beyond the transaction and long after they’ve left the store.

He has walked more than 3,000 stores in the past 18 months and writes Retail in Real Time on Substack (chrisniesen.substack.com), field reports on what’s working on the floor and what it means for your business. He also hosts the podcast Making Space: Real Time.

When not exploring retail experiences and environments, you can find him hiking, traveling, reading, and on the sideline of his two sons’ soccer and tennis events. Chris lives in a suburb of Minneapolis with his wife Jee and their two sons.

Your Store Still Matters

Any retailer should be clear about what it cannot match; it should decide what it can own. A local retailer can know its customers more ...
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Why Brand Clarity Matters

Brand clarity improves the customer experience because it removes any friction the customer consciously notices. Clarity defines space and place, creating an environment to help ...
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The Return to Stores Is About Connection

For years, the primary role of the store was clear; it was a place to transact. Product was displayed, customers selected what they needed, and ...
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A Store Is a Strategic Engine

Operationally rigorous retail is harder to replicate than it appears. It requires clear strategic priorities, disciplined assortment planning, and investment in format evolution. It demands ...
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A Store Is Not a Fulfillment Center

Retail is in a moment of transition. It is missing something fundamental: a systems thinking approach to making decisions with the operational infrastructure to support ...
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A Store Is Not a Strategy

How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a ...
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