Articles on
Operations
The Comeback of Century 21 NYC
Retail Unwrapped
May 22, 2026
Join Shelley and Larry Mentzer, COO of Century 21 NYC as they tell the story of the courage it takes to learn from mistakes and ...
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Alo Eclipses Lulu
Jaisel Cherry
May 20, 2026
Social media mockery and behind-the-scenes drama at Lululemon could make things even more difficult for the brand as they navigate a niche that they no ...
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The Domino Effect of the Iran War
Mark Cohen and Phil Lempert
May 19, 2026
The economic shockwaves of the Iran war have spread far beyond average American consumers, shaking their heads in disbelief or cursing at the gas pump. ...
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Retail Fraud: A Detective Noir Crime Story
Phil Lempert
May 11, 2026
We’re taking a hard-boiled look at the billion-dollar fraud lurking behind wine labels, olive oil, honey and the scallop on your dinner plate. These are ...
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There’s a $1 Trillion Opportunity You Don’t Know About
Phil Lempert
May 5, 2026
Food rescue is the most underfunded climate and hunger solution on the planet. Grocers are finally waking up — but it's going to take a ...
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How to Fight the $850 Billion Retail Returns Avalanche
Pam Danziger
April 23, 2026
Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping and reverse their regret with ...
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QVC: The Robin Report Retail Miss of the Week, 04.11. 26
Warren Shoulberg
April 11, 2026
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It was interactive before interactive was ...
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12 Emerging Rules and Predictions for Retail
Rich Honiball
April 1, 2026
We have spent the last decade obsessed with the "how" of commerce. We chased the frictionless transaction, lightning-fast delivery, and the algorithmic precision of the ...
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