PJ Singh at Macy's says cultural and tech changes, backed by engaged employees, are crucial for boosting customer experience and growth.

The Flip app turns users into influencers, letting them earn from TikTok-style reviews, raising social commerce expectations despite questions of authenticity.

The retail talent pipeline is failing due to poor internal development and siloed management, leading to a CEO shortage and reliance on external hires.

Fran Horowitz has revitalized Abercrombie & Fitch through a complete overhaul, focusing on talent, culture, products, and digital innovation.

Richard Baker bids $2.65B to acquire Neiman Marcus, aiming for a Saks Fifth Avenue synergy in luxury retail.

Ted Baker Menswear, a once stylish U.K. menswear brand, fell due to competition. Under new ownership, it struggles to maintain its essence.

Walmart’s strategic plan shifts from innovation to efficiency, closing Store No. 8 and health clinics, risking losing ground to Amazon and competitors.

Anytime a new CEO takes over a company there are usually polite – if often curt – words about the prior administration. Such niceties seemed ...