Articles on

Experience

Amazon’s Superpower

Unintended consequences of Covid-19 are that it’s easier to find a captive audience and we now regularly spend time waiting in lines. In the spirit ...
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Establishing Credibility with Next-Gen Consumers

Trust is paramount when selling to a generation that lists “shared values” above all other brand attributes but price. However, establishing trust with next-gens is ...
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The Winter of Our Discontent

Sometimes it helps to stand back and look for the big truths hiding in plain sight amidst massive mounds of little insights, false positives, mistaken ...
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Gift Yourself

It’s the little things in life.  Would you rather get a $38 tube of lipstick in a utilitarian brown cardboard box … or in a ...
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The Quest to Nest

The home furnishings industry finds itself in the ultimate Venn Diagram (a graphic representation of circles that shows the sweet spot where different datasets overlap): ...
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Reimagining JCPenney

Several weeks ago, a colleague asked me which retailer(s) I thought were genuinely innovative. For me, \”innovative\” and \”retailer\” rarely fit in the same sentence, ...
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Pandemic Fashion: We May Never Wear Real Clothes Again

Not much of coronavirus’ impact on the fashion industry was predictable. Sure, sweatpants did eclipse evening gown sales and lipstick took a nosedive, as expected; ...
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Rerouting Retail

In 2015 NIKE opened a Community Store in Brooklyn; It’s not in Williamsburg or Dumbo, it’s in Flatbush. Flatbush is hardly an international retail mecca. ...
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