Articles on
Experience
Amazon’s Superpower
Sarah Holbrook
December 16, 2020
Unintended consequences of Covid-19 are that it’s easier to find a captive audience and we now regularly spend time waiting in lines. In the spirit ...
Read More →
Establishing Credibility with Next-Gen Consumers
Jasmine Glasheen
December 15, 2020
Trust is paramount when selling to a generation that lists “shared values” above all other brand attributes but price. However, establishing trust with next-gens is ...
Read More →
The Winter of Our Discontent
Kate Newlin
December 9, 2020
Sometimes it helps to stand back and look for the big truths hiding in plain sight amidst massive mounds of little insights, false positives, mistaken ...
Read More →
Gift Yourself
Deborah Patton
December 6, 2020
It’s the little things in life. Would you rather get a $38 tube of lipstick in a utilitarian brown cardboard box … or in a ...
Read More →
The Quest to Nest
Warren Shoulberg
November 24, 2020
The home furnishings industry finds itself in the ultimate Venn Diagram (a graphic representation of circles that shows the sweet spot where different datasets overlap): ...
Read More →
Reimagining JCPenney
Kate Newlin
November 23, 2020
Several weeks ago, a colleague asked me which retailer(s) I thought were genuinely innovative. For me, \”innovative\” and \”retailer\” rarely fit in the same sentence, ...
Read More →
Pandemic Fashion: We May Never Wear Real Clothes Again
Jasmine Glasheen
November 22, 2020
Not much of coronavirus’ impact on the fashion industry was predictable. Sure, sweatpants did eclipse evening gown sales and lipstick took a nosedive, as expected; ...
Read More →
Rerouting Retail
Sarah Holbrook
November 18, 2020
In 2015 NIKE opened a Community Store in Brooklyn; It’s not in Williamsburg or Dumbo, it’s in Flatbush. Flatbush is hardly an international retail mecca. ...
Read More →