Articles on
Experience
A Linear Path to Purchase Is an Illusion
Pam Danziger
April 27, 2021
We’ve all been told a consumer’s path to purchase proceeds in a straight line: awareness, familiarity, consideration, purchase … and if done right, it leads ...
Read More →
How to Meet the Demands of the 2021 Gen Z Shopper
Catherine Schetting Salfino
April 21, 2021
Buzzfeed has a fun quiz that lets people know if they\’re a millennial or Gen Z based on the clothes they like. Bucket hat? Gen ...
Read More →
Is Makeup Dead?
Dana Wood
April 18, 2021
Recently I received an email about Becca Cosmetics’ upcoming makeup launches, and I immediately emailed the brand publicist back: “I’m confused,” I wrote. “I thought ...
Read More →
The WOW! Customer Experience
Pam Danziger
April 12, 2021
How can pandemic-crushed specialty retailers that were too slow or ineffective ramping up their e-commerce capabilities come back from the brink? Don’t look to Amazon, ...
Read More →
Nordstrom’s New Game Plan
Robin Lewis
March 10, 2021
I’m commenting on Nordstrom’s latest strategic moves: their brick-and-mortar localization and online positioning, the “Closer to You” program and their concession strategy. However, before I ...
Read More →
Let Them Eat Cake: Luxury Spend Is Up Among Next-Gens
Jasmine Glasheen
March 7, 2021
Next-gens may fear economic uncertainty, but that’s not stopping them from making high ticket purchases. HighSnobiety reports that, by 2026, millennials and Gen Z will ...
Read More →
RH Builds Out its Horizons
Pam Danziger
March 2, 2021
Remember when Restoration Hardware was the quirky DIY-fixer’s catalog for people restoring Victorian houses? It’s come a long way from its home-spun roots back in ...
Read More →
Welcome to the Era of Conscientious Luxury
Pam Danziger
February 9, 2021
The seemingly insulated luxury market has never experienced a year like 2020 when personal luxury goods sales dropped $78 billion from 2019 – a 23 ...
Read More →