Join Leigh Sevin, co-founder of Endear, and Shelley as they discuss how modern CRM platforms transform data into authentic customer connection. They explore how AI in partnership with employees can enhance personal outreach and make a brand relevant and meaningful.
AI Is an Ally, not the Enemy Read More »
Shoptalk and South by Southwest ran consecutively this year. In spending time at both, certain correlations stood out. The implementation of artificial intelligence in retail was examined in detail at Shoptalk, whereas its role in our overall economic activity and
How Artificial Intelligence is Changing Retail, Culture, and Everything Read More »
Do you remember the term \”information superhighway?\” In the early to late 1990s it was the go-to expression used by every journalist, techno-geek and politician to explain the speed at which data was transmitted over the web. However, the high-speed
Speeding Up on the Information Superhighway Read More »
The Store of the Future Should Never Be About Buzzwords Take, for example, this introduction to a piece I came across regarding the future of store design in one of my favorite daily retail roundups, Retail Dive: What does experiential
The Store of The Future Is Like Pornography. You’ll Know It When You See It. Read More »
I\’d like to think of my role in the retail industry as an advocate and messenger, supporting the transformation and advancement of the industry by sharing strategic insights. My ability to do this is staying on top of emerging trends
Intel’s Open Retail Initiative: A Catalyst to Future Success Read More »
It\’s an incredibly exciting time to be working in the retail industry. Ten years from now, consumers will look back and say: \”Did shopping really look like that in 2019?\” It\’s no different than looking back about a decade to
Shoptalk Reveals 75 Ways Retail Will Change in the Next Decade Read More »
Marriage as a social institution is on the rocks. For the first time in history, there are more single adults than married Americans: some 124.6 million single adults. By comparison, in 1960 over 70 percent of Americans were married. Young
Zola Is Changing How People Get Married Read More »
Netflix has made the personal journey into storytelling more addictive than ever. Binge watching is a real thing, serving as the perfect antidote to our stressed out, trigger-ready anxiety, fueled by today\’s global surface noise. Netflix has become a proxy
Streaming Style: How Netflix Can Save Retail Read More »
NPD\’s \”Future of\” report series explores how brands are innovating to make way for a smoother customer experience. The advancement of IoT into the kitchen, the creation of device-agnostic content in gaming, and the retooling of apparel offerings to match
The Seamless Customer Experience Read More »
We have all been there. The minute you decide to abandon the items you were thinking of buying because of a long line. Or the turn-off moment when the customer service person simply does not live up to that promise.
In the Day of Digital, Retail’s Very Human Problem Read More »
