A Conversation with Ken Hicks, former CEO, Foot Locker Conventional wisdom in the retail industry today is that smaller stores are better—they better fit into fast-growing urban environments and are more easily navigated by time-crunched consumers. Yet Ken Hicks, former […]
Leaning Too Hard on One of Them Can Be Fatal Retail businesses stand or fall based on their strengths and weaknesses with regard to five pillars (P5): PRICING, PRODUCT, PRESENTATION, PRODUCTIVITY and the talent, energy and dedication of PEOPLE. Leaning
A Primer: Retailing Stands on Five Pillars Read More »
In the ultra-competitive world of retail, sometimes innovation and a sustained competitive advantage can be hard to find. Especially when it comes to winning the hearts and wallets of the millennial shopper. As “The Robin Report” has covered, millennials have
What Retail Can Learn From Hospitality & Real Estate Read More »
Walmart is buying Jet.com. “Forbes” tells us that shopping malls are being killed by online shopping and Nordstrom’s CFO says it’s only going to get worse. Yet, something called “global shopping destinations” is thriving. Note the refusal to use the
Where is Retail Headed? Read More »
The North American handbag market, which achieved mid-to-high single-digit growth through most of this millennium, saw its 2015 rate cut by more than half to a flat-to-low single-digit pace. A variety of factors stalled growth, including reduced mall traffic, fewer
Coach, Kors & Kate: The Handbag Wars Read More »
A few weeks ago, we published a post on our blog at CheckoutTracking.com about the loyalty of Victoria’s Secret shoppers. Understandably, it generated a fair amount of attention…and an even greater amount of envy. Here’s why: Our data shows that
Looking at the Secrets of Victoria’s Secret Shoppers Read More »
You can check-in…but you can also checkout with whatever you want. Back in the Magic Fingers days, hotel décor was so much simpler. If you stayed in a real hotel, you were no doubt ensconced in some sort of ersatz
Welcome to the Hotel Home Furnishings Read More »
Nothing and Everything Go ahead guys! Just shove more onto the gargantuan, growing piles of stuff that no one needs — much of which will be dumped onto barges and sent to third-world countries after it fails to be sold
What Do Michael Kors, Under Armour and Bonobos Have in Common? Read More »
Luxury licensing is suffering from a bad reputation resulting from its over use by brands back in the 20th century. Specifically, luxury brand names often were linked to substandard, poor quality products that were marketed too widely. Quality and exclusivity
Luxury Licensing: A Rose By Any Other Name… Read More »
Recently, word reached me that an old friend, colleague and an important mentor early in my career, had died. Aside from an unwelcome reminder of my own mortality it made me wonder whether the art of mentoring is becoming as
Mentoring On a Two-Way Street Read More »
