Branding, brand choice, brand image, brand story, brand loyalty, brand blah, blah, blah, are popular branding concepts. Brands anchor economies. And depending on the cultural mores of the time, we’ve had a series of so-called original ideas about branding that […]
Branding by Another Name: Empathy Read More »
A Conversation with David Campisi, CEO & President, Big Lots Big Lots is a compelling turnaround story in the off-price retail segment. Same-store sales have climbed for ten consecutive quarters running—a solid rebound from two years of quarterly of declines.
Rallying ‘Round the Consumer Read More »
This year is shaping up to be the year of the shopper experience, and that experience is, in large part, being driven by what is happening in stores. Retailers have realized omnichannel is about more than inventory efficiency and availability
Taking Marketers’ Blindfolds Off for the In-Store Experience Read More »
For gutsy, focused beauty brands, freestanding stores can be lucrative showcases. While there’s little chance that the young whippersnappers swarming the 24 boutiques in Covent Garden’s Beauty Quarter ever heard of the schmaltzy Kevin Costner flick “Field of Dreams,” you
It’s happening. And even though the chatter about traditional retailing’s disruption has been going on for several years, it’s like all of a sudden, OMG, it’s upon us. Is it the great department store meltdown, as Macy’s, Kohl’s, Sears and
The Great Department Store Meltdown? Or a Bumpy Transformation? Read More »
A Conversation with Ken Hicks, former CEO, Foot Locker Conventional wisdom in the retail industry today is that smaller stores are better—they better fit into fast-growing urban environments and are more easily navigated by time-crunched consumers. Yet Ken Hicks, former
Leaning Too Hard on One of Them Can Be Fatal Retail businesses stand or fall based on their strengths and weaknesses with regard to five pillars (P5): PRICING, PRODUCT, PRESENTATION, PRODUCTIVITY and the talent, energy and dedication of PEOPLE. Leaning
A Primer: Retailing Stands on Five Pillars Read More »
In the ultra-competitive world of retail, sometimes innovation and a sustained competitive advantage can be hard to find. Especially when it comes to winning the hearts and wallets of the millennial shopper. As “The Robin Report” has covered, millennials have
What Retail Can Learn From Hospitality & Real Estate Read More »
Walmart is buying Jet.com. “Forbes” tells us that shopping malls are being killed by online shopping and Nordstrom’s CFO says it’s only going to get worse. Yet, something called “global shopping destinations” is thriving. Note the refusal to use the
Where is Retail Headed? Read More »
The North American handbag market, which achieved mid-to-high single-digit growth through most of this millennium, saw its 2015 rate cut by more than half to a flat-to-low single-digit pace. A variety of factors stalled growth, including reduced mall traffic, fewer
Coach, Kors & Kate: The Handbag Wars Read More »
