Join Haley and James Reinhart, Co-founder and CEO at ThredUp, as they discuss the brand’s origin story, its dedication to sustainability, the managed marketplace business model, and what it’s like to be a disruptor. This dialogue is revealing and compelling; ThredUp is more than a commercial enterprise, it’s a reflection of cultural and consumer values.
Disruptor James Reinhart Reveals ThredUp’s Backstory Read More »
The world of constant connectivity has, quite naturally, extended to how customers interact with the staff at their local store. The same drive for authenticity propelling next-gen customers to forego flaw-covering concealer for an expressive pimple patch drives them to connect with real local store associates online.
Gap Plays It Creative Cool Read More »
Hey Retail Executive, your customer thinks you’re a crook. A new study says more than 85 percent of consumers believe retailers are playing games with their pricing ahead of Black Friday. Duh.
Redefining Black Friday: Distrust Read More »
When Dollar General settled with the New York State Attorney General’s office, admitting it overcharged customers by as much as 39 percent—39 PERCENT!—and paying out $1.875 million to consumers, it had to be a pretty embarrassing moment. Here’s one of the nation’s biggest retailing corporations, one that prides itself on low prices and great values doing a big fat oops and hoping not too many people notice.
Dollar General: The Robin Report Retail Miss of the Week, 10. 31. 26 Read More »
Join Haley and Warren Shoulberg, TRR contributor and retail expert, as they deconstruct the disconnect between in-store retail operations and the isolation of the corner office. Is it hubris, over-confidence, scheduling pressure, or poor management? Find out how a company’s culture is shaped by a CEO’s presence and participation at the local store level.
Why Are So Many CEOs Out of Touch? Read More »
Many Americans work in retail as a first-time job. Why do so few choose retail as a career? Tech jobs are sirens to recent grads; millions of people learned what retail is from an entry level job that was never designed to show them the business. And the result is a missed opportunity.
Why Is the Frontline Stuck at the Counter? Read More »
Being open to learning and new experiences is supported by understanding oneself. Having humility, acknowledging being vulnerable, and accepting feedback are leadership skills for success. If you understand how you operate, what motivates you, what scares you, and what creates a potential a backslide of confidence, you’re able to advocate with both your supervisor and peers.
A Profile in Empathy: Mara Sirhal, Senior Vice President, Merchandising Home, Target Read More »
It was once beloved and respected, but now it’s besieged and repelled by a curious transformation we don’t see very often in the retailing world.
How Did Starbucks Become the Bad Guy? Read More »
This week Albertsons filed a $9 billion lawsuit against Kroger accusing it of messing up the deal. C’mon Albertsons, this is coming up two years from the day the deal was nixed and you’re just now getting around to filing a lawsuit? What does this say about your sense of urgency, perhaps reflecting the culture of your entire company? Again, I don’t know who’s right and who is wrong, but it seems to me that when a company says it’s been done wrong with something this big, it’s got to move faster to try to seek justice.
Albertsons: The Robin Report Retail Miss of the Week, 10. 17. 26 Read More »
Mary Jo Pile’s well-earned career in retail is a great example of taking what you have learned and then applying it to your own business. She worked her way into store, district, and regional management; then vice president, executive vice president, and shop owner.
Retail Exec Mary Jo Pile Leads as a High-Performance Coach Read More »
