Honestly, after four misses and counting, we’re really not trying to pick on them. But the decision by the new management to close the Neiman Marcus flagship store in downtown Dallas is just plain dumb. We have no doubt the store doesn’t make much money but is that really the only way to measure the assets for a revered brand?
Saks Global: The Robin Report Retail Miss of the Week, 6.6.26 Read More »
Gen Z is forcing LVMH into a strategic pivot it can no longer postpone. The company that once grew by swallowing the luxury industry whole is now trimming its own portfolio and confronting the limits of heritage, scale, and creative refreshes. LVMH’s next moves won’t simply reflect where luxury is going—it will define the direction.
LVMH Fall From Grace Read More »
Most retail talent development programs have not adapted to today’s digital marketplace and are not cultivating the right talent. Whether the industry can reverse this is unclear, which may only give way to more tech optimization and retail becoming less human. Add to that, the technology reshaping the store is moving faster than the talent systems can respond to it. If that gap widens, the store of the future may have fewer people in it, both customers and employees.
Which Future Grads Will Run Your Store? Read More »
Next gen managers prioritize transparency and workplace flexibility, and their aversion to top-down management models means they’re empathetic and amenable to listening to an employee’s concerns. Asking “why” isn’t frowned upon by Gen Z managers because the query is not seen as criticism; it’s seen as an intellectual investment in the company’s success.
Gen Z May Be Your Next Boss Read More »
Join Shelley and Dominick Miserandino, CEO of RTMNexus, as they challenge the current conversation with what employees really want to hear: You are part of the journey and we’re going to help you with the AI that we’re implementing.
How to Be Human in the AI Era Read More »
Bringing our LLH interviews to life, a group of guests met, connected and shared their journeys and goals in deeply authentic, open conversations. A room full of strangers were transformed into mentors, peers and equals by sharing how to make a difference while building successful careers
Lead Like Her: Meaningful Conversations and Transformative Connections Read More »
Ryan Cohen always has big ideas. Some like Chewy.com, the successful pet products online retailer that he co-founded and eventually sold for $3.35 billion, turn out to be great ideas. And some, like his aborted takeover attempt of the original Bed Bath & Beyond, turn out to be big busts. Now Cohen has his biggest idea ever: GameStop, the gaming retailer he is CEO of, is trying to buy eBay, a company three times the size of his. To do so will take an enormous amount of financing (try $9.4 billion in cash and up to $20 billion in debt), which is often the kiss of death for any retail business. And eBay is no big Hit either this week; it has zigged and zagged its business strategy for decades with varying degrees of success. Same as Cohen, who has also played the meme-stock scam as well as anybody. He always aims high; it’s just that very often his aim is not very good.
GameStop: The Robin Report Retail Miss of the Week, 05. 9. 2026 Read More »
American Eagle was accused of promoting eugenics and then doubled down on its controversial spokesperson. Then it hired her opposite to represent its subsidiary. The 100% Aerie Real campaign begs the question, “How much research is the average consumer doing?” Only time will tell, but one thing is for certain: Consumers’ response to the Aerie Real campaign will be a case study in brand accountability and customer forgiveness.
Aerie and Pamela Anderson Read More »
Companies, including retail organizations, emerge first as a nascent idea, and then, when a viable opportunity promptly presents itself, a new business is born. These new enterprises prosper and grow, often as a result of the quality of their leadership as much as from the kernel of the idea that launched them. But then, retail brands fail when leadership falters or disappears. Succession is the fuel that ensures longevity.
What Makes Retail Leadership Excel Read More »
The three rules Simon pioneered made him the best retail real estate developer of the 21st century.
Legacies: David Simon Changed Retail Development Read More »
