When Tritton took the top job in late 2019, the iconic home furnishings destination desperately needed a reinvention. The former Target chief merchant rapidly implemented long-overdue strategy changes. While one could quarrel with some of his decisions (e.g., abruptly changing […]
The Share Buyback That Killed Bed Bath & Beyond Read More »
The rap against RH was that it was a one-trick pony, with just a single design look that wouldn’t allow it to grow beyond a limited base. With the introduction of its new RH Contemporary program this month – which
The RH Factor Goes Contemporary Read More »
Powerful forces are weighing on existing supply chains. We needn’t look far to notice the effects that shipping delays, rising costs, geopolitical headwinds, climate instability, and the need for secure access to goods have inflicted on our industry. Rather than
Is the Time Right for a North American Supply Chain? Read More »
Although they say they don’t care about conformity, next-gen consumers sure are thirsty for access to hot ticket brands. H&M is the latest online fashion retailer to heed the call by hosting competing brands on its online marketplaces. Over 13
H&M Tries to Amazonify Operations by Hosting Competing Brands Read More »
Best Buy, under Hubert Joly’s run as CEO, defied the odds and became one of the great turnaround stories in recent retail history. Ever since he left, it appears that the turnaround seems to be continuing…but the question is: Is
Is Best Buy Unplugged? Read More »
ROI, or return on investment, has been the standard gauge for retailers attempting to quantify how expenditures lead to sales outcomes. Now in an era where customer experience has become the gold standard for building loyalty and lifetime customer value,
Return on Experience, the New Metric Read More »
As the former owner and CEO of Murray’s Cheese and a veteran supermarket executive, I feel compelled to weigh in on the current economy with some insights from the past. Having experienced the best and worst of times, I am
A Closer Look at Retail & Labor in Inflationary Times Read More »
Over my career, I’ve worked with a lot of clients that had hidden opportunities to market their products and services, hidden in plain sight. These opportunities come as a surprise to the retail executives I consulted with, and I have
Hidden Opportunities Read More »
One of the more fascinating ideas in retailing that never really caught on involved supermarket checkout lines. Some clever junior executive somewhere decided that instead of rewarding his store’s lowest-spending customers buying 10 items or less with dedicated lanes, why
Private Retailing: For Your Wallet Only Read More »
Covid-19 accelerated omnichannel shopping trends, such as BOPIS (buy-online-pickup-in-store) and BORIS (buy-online-return-in-store). Now retailers need to have a deep understanding of those consumer omnichannel purchase and return behaviors. Case in point, shopping data suggests that some items have a much
Will BOPIS and BORIS Replace Delivery? Read More »
