Predictions about the end of worldwide pandemic conditions – and their impact on global supply chain logistics – have been ridiculously wrong. Every time “the experts” thought the worst was over and things would start to calm down again they’ve […]
The Supply Chain Remains Broken in ‘22 Read More »
Well, that was interesting. When CES 2022 came to a close, one day ahead of schedule; attendees were dismissed early as “an additional safety measure” for minimizing the risks of Covid-19. (Apparently the brain trust at the Consumer Technology Association
Five Takeaways for Retailers from CES 2022 Read More »
Let’s talk context. The origins of luxury goods go back to the 18th century when the retail model was developed for an aristocracy – the landed gentry with money to spend. In France, Italy, Spain, and England, aristocratic wealth spawned
A Perspective on Luxury from a Global Citizen Read More »
I went to a local thrift store yesterday and noticed a phenomenon that can be seen across resale stores worldwide. Complete shelving fixtures were empty. Home décor was sparse. Bare clothing racks stood like stranded trees. But it’s not just
No Clothes in the Resale Closet Read More »
QVC managed to hook the baby boom generation 35 years ago to buy things on TV. It became the birth of “retailtainment” and proved to be highly addicting. Now, three and a half decades later, millennial’s and Gen Z are
Livestream Selling: Channel Agnostic Nirvana Read More »
Remember when we (along with me and every other financial exec in department store land) all sold our receivables portfolios? I studied that every year for about 20 years (literally) when I was an executive at the May Department Stores
My father grew up on a farm in central Iowa in the 1930s and 40s, and although life in the post-Depression heartland was pretty harsh, among his fondest memories from his childhood are those of his many horses, each one
Will 2022 be the Year of the Dark Horse in Retail? Read More »
Who is the executive who fixed a retailer that just about everybody thought was unfixable? One who quotes both The Godfather and Camus with equal authority? Someone who was a most unlikely candidate for the job that has now come
Hubert Joly: The Unlikely Retailer Read More »
As I have often said to many of my friendly colleagues, many of whom are C-suite leaders in the retail industry, I’m fortunate that I only must observe, strategize, and write about the industry for The Robin Report. And indeed,
Get Tough, or Get Out Read More »
We’ve heard it, seen it, and are experiencing it as a customer or retail management. The employee is calling the shots. There’s a great power shift that’s giving employees the upper hand. Workers are leveraging their power to choose employers
