Y Do I Care?
And Why You’d Better Care About These Five Words of Activation Brands love me. They find me in the recesses of my social interactions and they ask (read: incentivize) me to be their brand ambassador. Who am I? I am […]
The 10 Commandments of Home
TO: Ron Johnson, Plano, TX FROM: A Higher Authority RE: The Way to the Promised Land Cecil B. DeMille, where are you now that we need you? The expedition that Ron Johnson is leading the Penney-ites on will not last
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Sam & Sandy
Sam is Palestinian with family in Ramallah. He has lived in the USA for more than 25 years. He and his cousin run a small convenience store on West Fourth Street in the middle of New York’s increasingly tony West
Finding the Best Fit: The Modern Woman’s Solution
Me-Ality™ Market Insights from Unique Solutions Women are clearly leading the way to the future. With more and more women holding significant positions in today’s workforce, it’s no secret that professional parity continues to improve. According to a recent Pew
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MK is no LV: It’s Not Coach Either
Is this any way to manage a Jet Set brand? Maybe, if you’re looking for a quick exit. Listening to Michael Kors CFO Joe Parsons speak at ICR on January 16, 2013 on the Kors Jet Set aesthetic—spanning wings, wheels
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Michael Kors – A Tale of Two Brands
I’ve long been a Michael Kors fan, buying gorgeous double-faced wool dresses on sale at Bergdorf Goodman or in the Michael Kors store on Madison Avenue—only at 70% or more off, after Christmas and in the early summer. These dresses,
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Tesco Felled By Hubris, Leaves USA
Quitting the country is the easy part. Now, what about all that infrastructure? Chronicle of a Failure Foretold Years from now, MBA students will be puzzling over how Tesco, the British food retailer, could have stumbled so badly in its
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Sleight of Hand
The Touch, the Feel — but Not the Performance — of Cotton The recent ruling by the Federal Trade Commission (FTC) to fine four retailers, including Amazon.com and Macy’s, for mislabeling textiles made from bamboo rayon as simply “bamboo,” underscores
How Can You Get There if You Can\’t See It?
What performance measures and goal-setting metrics are you currently using? How do you know they accurately reflect individual store performance? Are they helping to create a high-performance culture? We are immersed in a data-driven environment and increasingly dependent on metrics
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The Back Page
JEFF BEZOS AND THE NORDSTROMS THINK ALIKE “We innovate by starting with the customer and working backwards,” said Jeff Bezos. His credos: long-term thinking, customer obsession, a willingness to invent. AMEN HENRY FORD DIDN’T MINCE WORDS WHEN IT CAME TO