The IGD’s recent London conference focused on “disruptive innovation.” The organizers brought together industry heavyweights from both retail and brands; several spoke, and all claimed the new reality of business was a universe of shoppers who expected low prices. Let’s […]
What is “Disruptive Innovation” Supposed to Mean? Read More »
If the only effort you make with those you love were once a year, you’d likely be left alone at Christmas. So why do brands and retailers show the love disproportionately at Christmas and then revert to the same-old, same-old
The Magic of Christmas Should Just Be the Beginning Read More »
The distance between Vere and Portman streets in central London is 528 yards; an easy walking distance encompassing the two solitudes of retail today: stores that behave as product sheds and those that behave like retail theater. Taking center stage
Passion Can’t Be Found In A Spreadsheet Read More »
What Are You Doing About It? I recently met with the head of marketing for a major UK broadcaster whose career had previously included senior roles in shopper marketing and innovation with P&G and PepsiCo. His path had taken him
You Have 7 Minutes To Create Value For Your Shopper Read More »
The last 20 years have been a time of incredible upheaval in the retail order. So with the recent announcement of a new chairman at retail design agency Fitch, I was curious to hear the perspective of an agency that’s
A Changing of the Guard: An Interview with Tim Greenhalgh, New Chairman of Fitch Read More »
\’Fortnum & Mason opens second UK store in 307 years,’ was the title of the recent press release in my inbox. Opening two stores in your home market in the time it took the pilgrims to establish Plymouth and America
Does History Have a Future? Read More »
While Stephen Elop was describing the culture of a Finnish telecom company he could easily have been referring to many western retail organizations today, specifically the pervasive attitudes around what is valued and how we address the changing competitive landscape.
Developing Markets Aren’t Just About Opportunity Read More »
