The most frightening story of 2013 that reverberated across the retail world was the terrorist assault on the Westgate Mall in Nairobi, Kenya. More than 70 people were killed. One of the key premises that have driven the expansion of […]
In my last article, I addressed the importance of “individualizing” store growth plans based on each store’s metrics and specific DNA. Now, let’s discuss the next step in the process — looking further inside the “black box” to the individual
People Improvement is a New Frontier of Growth Read More »
The Past is Not Prologue I feel your pain, your anxiety, your confusion. I’m just relieved it’s yours and not mine! You are in the middle of chaos, the “Wild West,” in search of the new frontier, and a future
In Search of The Future Read More »
Ok, I confess, I am in love with Ralph Lauren. Not the man, whom I’ve seen up close only once, but the brand, which I think is by far the greatest and most iconic American brand in the both the
Ralph is the Greatest! Read More »
I don’t envy today’s brand marketers. With so much competition out there, how do they stand out? I’m not talking about distinct competitors like Target and Walmart or Aldi and Trader Joe’s. The lines of contrast between these companies are
How Modern Brands Stand Apart: Going Beyond Simple Segmentation Read More »
While Stephen Elop was describing the culture of a Finnish telecom company he could easily have been referring to many western retail organizations today, specifically the pervasive attitudes around what is valued and how we address the changing competitive landscape.
Developing Markets Aren’t Just About Opportunity Read More »
Had Groucho Marx been a Millennial, his famous adage “I don’t want to belong to any club that will accept people like me as a member\” would read a little more like “I don’t want to be admitted to any
A Whole New Kind of Club Read More »
The closer you get to the Equator, the more dawn and dusk become switches rather than transitions. It’s dark, it’s light. I’ve learned as a global traveler to keep the curtains open at night, my goal to be in bed
The good news is that Radio Shack has opened five high-profile remodeled stores featuring its “Let’s Play” strategy that sports a cleaner, pared-down assortment dolled up with electronic merchandising wizardry like video screens and audio plug-in stations. The bad news
In April 2011, I read my New Yorker cringing at Reed Krakoff’s comment on his design process at Coach: “I bang it out,’ he said.‘I know what came before, I know what’s coming next, I know how it will work
Hindsight is Always 20/20 Read More »
