Last time I checked with the boys in Siliconland, you still couldn’t go out to eat online. We’re not talking about Grubhubbing it to your front door or an Uberlicious special. This is about the idea of going someplace – […]
Can Food Save American Retailing? Read More »
Good Ship Goodwill to the Rescue I thought I had finally ended my coverage of Captain Lampert driving the Sears Titanic to the bottom of the briney deep. Well, think again. On its way to oblivion, Sears just keeps on
Sears Titanic: SOS Read More »
Presidential candidate debates. Endless campaign commercials and discussions about those commercials. Fox News coverage. CNN coverage. Cartoon Network coverage. The past month or two has been almost as bad as that most horrible time of the year when it comes
Retailers As Presidential Candidates Read More »
Technology and the Internet are disrupting virtually everything they touch. To make matters worse, the technology that is disrupting your business model is simultaneously empowering your consumer whose demands are voracious and growing. Never before has the consumer had so
Not Much Happy or New About It, Except… This Holiday Season, Santa’s sleigh was so overstuffed that he was able to leave a lot of nearly-free, and even-free gifts under the trees of our nation’s homes. So Daddy, Mommy and
Can Be Reality for Traditional Megabrands A decade has passed since Chris Anderson wrote The Long Tail: Why the Future of Business is Selling More for Less, and his theory is being proven as reality. However, he didn’t give the
The Long Tail Theory Read More »
A good friend of mine was talking about Costco recently, raving on and on about how she couldn’t resist shopping there at least two to three times a week. She said sometimes she doesn’t even plan on buying anything. She
“Costcoholics” Costco’s $113.7 Billion Addicts Read More »
How to Satisfy Consumers\’ Growing Hunger for Online Grocery With the grocery industry’s razor-thin margins and slow growth, online sales are not only an incredible opportunity, they also represent revolutionary change in a traditional industry. With the grocery industry’s razor-thin
Grocery (Finally) Gets With It Read More »
Back in the day—and we mean the mythical, halcyon days of small-town America— shopkeepers were among the core, central figures in a community. Their prestige came from their well-recognized knowledge of the truths surrounding any given family. The shopkeeper knew
Understanding Omnichannel Shoppers Through Receipt Mining Read More »
Over the past few years, Voice of the Customer (VoC) programs have become an established path for retailers to deliver enhanced customer experiences, engage employees and drive business change. A June 2014 report by Forrester Research, “What Drives Profitable Customer
7 Secrets of \”Voice of the Customer\” Success in Retail Read More »
