The constant flurry of news emanating from Amazon about fashion and appliances, Prime Day results and the Whole Food acquisition triggers the concept and value of Customer Lifetime Value (CLV). Wharton’s marketing professor, Peter Fader, is an expert in this […]
Customer Lifetime Value Read More »
Call it serendipity or the zeitgeist of our times, but I recently ran into my old friend Ken Nisch at the NRF Retail’s Big Show. Ken is a retail brand architect, as well as a licensed architect leading JGA, a
Imagination Retail – The Real Customer Experience People Crave Read More »
Let’s be clear once and for all—Jeff Bezos doesn’t care if he sells you broccoli or ball gowns. Therein lies Amazon’s greatest strength and the potential chink in its digital armor. This strategy of being the “everything store” will be
Amazon’s Acquisition Game Read More »
The millennials are coming! The millennials are coming – quickly followed by Gen Z’s! In fact, the nextgen impact has already arrived and they are kicking the boomers out of first place as the biggest consumer group. Kind of sadly,
Brands: Old World Dying, New World Rising Read More »
One of the hot topics in business today is the “whither retail jobs” question. On the one hand, there’s a remarkable story in The New York Times that shows a net increase in jobs in the retail sector, albeit suppressed
Not All Retail Jobs Created Equal: Thinking Outside the Bot Read More »
A new generation of consumers challenges the old definition of luxury. At its core, the luxury goods industry has always been defined by a simple paradox: its products—designed as a celebration of youth and beauty—are generally only accessible to customers
Gen Z and the Paradox of Luxury Read More »
Costco may be crazy like a fox. Costco Wholesale is a huge and successful retailer. Yet there are a few recent signs that it might be increasingly difficult for Costco to maintain and grow revenue in the future as it
Costco’s Peculiar Online Strategy Read More »
The home furnishings industry, if you’ll excuse the expression, is scared silly. Virtually every product that you plug in, sleep on, dry yourself off with, put your clothes in, eat on, and generally use in your home comes from someplace
Mapping Lifestyle Shifts & Opportunities We humans love to assess why something happens and what will come next. It’s part of our curiosity code and our need to exercise greater control in our lives. Predicting the future, however, has built-in
Creative Chaos in the Trump Era Read More »
“Double, double toil and trouble,” wrote Shakespeare, and I can’t think of a better description of the situation at Ralph Lauren Corporation. “Double, double,” refers to two leaders in two short years. On February 2 the company announced that then-CEO
What’s Brewing Over at Ralph Lauren, and It’s More Than Ralph’s Coffee Read More »
