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Technology

From the Technology Trap…to the Perfect Conclusion

The fact that I was overwhelmed by the exhibition of more technology than I could ever learn about in my lifetime at NRF’s Big Show ...
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Digital Customer Engagement

Transforming the Customer Experience Through Continuous Innovation Digital Changes Everything As the long-term annual growth rate of the U.S. economy slows from its historic average ...
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Saving Physical Retail from…Itself

E-Commerce generally gets all the headlines, but the biggest threat to physical retail has long been … physical retailers themselves! And, their self-inflicted threat is ...
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The Role of IoT in the Evolving Retail Landscape

For several years now, when the topic of “the store of the future” arose, conversations quickly—and almost always—veered into technology and the Internet of Things ...
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Rise of the Expert E-Aggregators

Blending Content with Commerce for Major Impact What if you could learn about—and eventually purchase—expertly curated, highly coveted beauty brands without ever having to darken ...
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A Retail Story in the North Woods

We are closing out the summer in the Adirondacks. It has been a place our entire family has loved since our children were small. They ...
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Online Contrarian

The Boston Consulting Group, which I think is pretty good, is not on my wavelength when it comes to online sales. Here’s an excerpt from comments in ...
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Case Study: The CrossFit Factor

How Reebok Used 3D Body Shape Analysis to Reach New Heights in Apparel Performance In 2011, as CrossFit® was becoming one of the fastest growing ...
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