French beauty retailer Sephora is doubling down on stores while simultaneously accelerating its investment in AI, conversational commerce and digital personalization, as the company looks ...

It’s getting harder for social media users to hear from folks on the other side of any party line. Sophisticated algorithms expose people to feedback ...

Research on human-computer interaction has consistently found that people respond positively to interfaces that feel conversational and warm, while younger shoppers are especially comfortable chatting ...

A central marketing question for retail leaders today is simple: How do you reach and convert a buyer whose journey is increasingly mediated by AI? ...

The future of retail work will not be defined by whether humans or machines dominate. It will be defined by how well retailers recognize the ...

Early data on gender disparities in workforce AI training and encouragement show that the workplace of the future might be even less inclusive. McKinsey reports ...

Every scan of your card, every clipped coupon, every “substitute” you accept when something’s out of stock is recorded. You’re not just earning points; you’re ...

At best, Agentic AI is a system’s ultimate thinking tool. Enabling a retail metachannel, Agentic learns from itself, tests and evaluates alternatives, executes decisions, and ...