Articles on
Operations
Crate Expectations
Warren Shoulberg
January 23, 2018
It was the best of locations. It was the worst of decisions. With apologies to a Dickens mash-up. the news that Crate & Barrel is ...
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Product Management, Not Product
Chris Walton
January 17, 2018
Mickey Drexler, the former CEO of the Gap and J. Crew, and the man once dubbed the “Merchant Prince,” and frankly one of my iconic ...
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I’m as Mad as Hell
Mark Cohen
January 5, 2018
Those of us who were around in 1976 may remember the movie Network, starring Peter Finch. There is a memorable scene in the movie in ...
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Happy New Year: Are You Ready for 2018?
Robin Lewis
January 2, 2018
Are retailers about to walk through the front door of a welcoming and prosperous 2018? As of the day after Christmas, the New Year was ...
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Grocerants
David Merrefield
December 25, 2017
We live in an era of chaos. Government-by-chaos isn’t working out too well, and retailing in the era of chaotic disruptors is facing big risks ...
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The Rewards of Loyalty
Len Lewis
December 19, 2017
I remember evenings hunched over the kitchen table with my mother pasting S&H Green Stamps into a passport sized book, ignoring the sickly sweet taste ...
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Who’s Your Successor?
Bob Nahas
December 18, 2017
Full disclosure: it is easier to write about succession planning than to execute on it. Recently two fashion industry firms made headlines with the announcement ...
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Over the River and Through the Woods…to Black Friday We Go
Robin Lewis
November 20, 2017
The sleighs are ready and waiting for a Black Friday kickoff. But hold on a second! This is old world thinking. A retail expert, who ...
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